Product Specialist at Motus Holdings Limited

Key Purposes

• The Product Specialist is responsible for supporting, managing, and enhancing insurance products throughout their lifecycle.
• The candidate will evaluate product performance, manage product-related documentation, conduct system testing, collaborate with cross-functional teams to support product development, launches, and ongoing enhancements.
• The role also serves as a subject matter expert for internal and external stakeholders on product features, customer documentation and regulatory requirements.

EXPERIENCE & KNOWLEDGE REQUIRED:

• Grade 12
• NQF5 qualification will be advantageous
• Minimum of 2-3 years’ experience in a product manager/analyst/specialist role, within the insurance industry
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Visio)
• Exposure to call centre or intermediary sales environments
• Suite (Excel, Word, PowerPoint, Outlook, Visio)
• Exposure to call centre or intermediary sales environments

SKILLS & ATTRIBUTES REQUIRED:

Key Skills & Competencies

• Strong analytical and problem-solving skills with close attention to detail and numeracy
• Excellent organisational and multitasking abilities
• Strong written and verbal communication skills, with the ability to present complex information clearly
• Ability to work collaboratively in a team environment
• Ability to work with minimal supervision
• Proven ability to manage multiple priorities and deadlines

Technical & Professional Requirements

• In-depth understanding of insurance products, market trends, and regulatory requirements
• Proficiency in insurance policy administration systems
• SQL proficiency will be advantageous
• Experience in product and customer documentation management

DUTIES/KEY RESPONSIBILITIES:

• Analyse product performance data to identify trends, risks, and opportunities for improvement
• Assist in the design, development, and enhancement process of insurance products, including policy features, coverage options, and pricing structures
• Manage product life cycles
• Collaborate with marketing and sales teams to identify customer needs and support product launches
• Validate and maintain product information on Policy Administration Systems (internal and external)
• Validate customer documentation changes on internal and external systems
• Review and link customer documents and letters to product-specific packages
• Maintain and update customer documentation, including:
• Policy terms and conditions
• Policy/Quote schedules
• Disclosure notices
• Customer letters and scripts
• Ensure accuracy and compliance across all product-related documentation
• Analyse complex product and operational data to support informed decision-making
• Interpret data relating to product performance, customer behaviour, and market trends
• Review and oversee divisional testing processes to ensure business requirements are fully tested
• Validate system changes related to product updates and customer documentation
• Ensure product changes are accurately reflected across systems and customer-facing materials
• Act as a subject matter expert on insurance products, policy wording, and regulatory requirements
• Collaborate with internal stakeholders, including underwriting, compliance, IT, marketing, and sales
• Assist internal and external partners with product-related queries
• Schedule and manage on-system and off-system tasks
• Monitor task completion to ensure adherence to service level agreements (SLAs)
• Manage multiple projects and priorities simultaneously
• Perform general Product Office administrative duties as required
• Keep records and deliverables orderly, up to date, and audit-ready when required

OTHER REQUIREMENTS:

• Clear Criminal record
• Own and live up to the Company values
• Attend training initiatives to improve work quality and enhance own skills
• Own or reliable transport

Closing Date 03 February 2026