Product Trainer at Ignition Group

The detail:

Relationship Management:

• Foster and maintain professional relationships with internal and external stakeholders, ensuring they receive quality training guidance, creation and facilitation.
• Liaise with internal and external stakeholders to determine training needs.
• Apply project management practices in managing internal and external stakeholder requests. Ensure stakeholders are regularly updated, and queries are attended to in a timeous manner. Ensure the back log of training is recorded in a systematic manner on a project tracker and that status changes of training requests are recorded and communicated.

Material Development and Maintenance

• Research and prepare course content to achieve identified outcomes.
• Design, develop, and maintain training programs based on the needs of our internal and external stakeholders. This includes; training handouts, instructional materials, aids and learning manuals using adult learning principles.
• Align all learning materials to CI, ensuring the highest standards are met.
• Ensure material developed on LMS is current and up to date.
• Stay abreast of the new trends and tools in employee development practices.
• Manage ongoing version control of changes to training content and material.
• Quality Assurance & Skills development on customer care processes & soft skills

Facilitate

• Present training programs using recognized training techniques and tools.
• Facilitate training programs based on the needs of our internal and external stakeholders.
• Keep up to date records of all training sessions held.

Evaluate

• Periodically evaluate ongoing programs to ensure that they reflect any and all required changes.

Multi-skilled/Multi-focus

• Multi-task and adapt to changing priorities and tight schedules.
• Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrolment.
• Perform any duties as requested from time to time by manager.

Are you this person?

• Do you have a Diploma in Human Resources, ODETDP qualification or equivalent?
• Are you a Constituent Service Seta Assessor and Moderator with either the Services Seta and MICT Seta?
• Do you have 1 Year contact center training experience and at least 2-year material development experience?