Programme Manager: Digital at MTN

We have 2 roles:

Programme Manager: Digital & Selfhelp Channels
Programme Manager: Digital Products & Services

Mission/ Core purpose of the Job:  

• The Programme Manager will oversee all the projects and programmes in the Digital Channels/Products & Services Portfolios. This includes Plan, Govern and oversee the successful delivery of outputs in the approved portfolio, as well as taking products to market

Key Performance Areas: 
Stakeholder engagement:

• Facilitate workshops and meetings with internal and/or external stakeholders
• Build and maintain relationships with internal and external stakeholders of projects
• Build relationship with project executive sponsors and/or project owners to ensure speedy resolution of escalations.

Manage the programme throughout the programme lifecycle: 

• Understand and articulate the programme sponsor's strategic direction
• Review the existing programmes and launch new programmes aligned to strategic direction, as required 
• Produce a future view of the business area impacted by the programmes on the people, systems, structures, culture and processes changes
• Define the programme governance and controls
• Define and confirm the programme scope with relevant stakeholders 
• Conduct programme planning, give input into and integrate project plans and monitor programme progress against plan
• Allocate and manage resources to the programme and across projects
• Co-ordinate procurement requirements for the programme
• Manage the programme budget
• Report programme progress (with recommendations for Risk Management and Issue Resolution)
• Co-ordinate change management to support successful execution of the programme
• Manage and resolve risks and issues
• Co-ordinate project integration points and interdependencies
• Approve (or reject) change requests per delegation of authority
• Recommend on project/programme launch readiness 
• Manage Stakeholder engagement and communication
• Validate deliverables (outputs) to quality standards and the programme’s “outcome” with relevant stakeholders
• Oversee programme reviews after each programme launch, and feedback of lessons learned to relevant stakeholders
• Ensure project risks are identified and mitigation plans are put in place
• Facilitation of Go to Market plans across multiple channels

Facilitate the creation and maintenance of minimum key programme documentation: 

• Programme scope
• Programme Business Case 
• Programme Organisation
• Delivery Strategy 
• Human Resources Plan
• Stakeholder Mapping
• Stakeholder Engagement Strategy
• Programme Plan
• Programme Risk Register
• Programme Issue Log
• Change Management Strategy
• Training Plan
• Closure Plan including Lessons Learned   

Encourage and support skills development:

• Actively contribute to the company's project/programme management community by running internal training on project/programme management methodology
• Give input into use of project/programme management methodology at communities of practice
• Develop and mentor talent and those participating in the learnership programme

Agile projects

• Guide the team and organisation on how to use Agile/Scrum practices and values to delight customers.
• Guide the team on how to get the most of our self-organisation.
• Guide the team on self-organising to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assessing the Scrum Maturity of the team and organisation and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.

Leadership 

• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Providing all support to the team using a servant leadership style whenever possible and leading by example.

Governance

• Ensure relevant project governance is identified and communicated on the projects
• Adhere to Programme Management Office governance frameworks are adhered to.

Reporting

• Compile relevant project & portfolio reporting
• Ensure Project & Portfolio management tool is updated as and when require

Manage the Project Manager direct reports

• Lead and oversee the work and production of deliverables by the Project Manager team
• Manage the appraisal process for the Project Manager team
• Manage the performance of the Project Manager team against defined expectations and measures
• Manage the career development of the Project Manager team by giving ongoing performance and developmental feedback
• Report on team performance

Minimum Requirements - 

Education: 

• Minimum of 3-year degree/diploma in relevant discipline
• A post-graduate management qualification will be advantages
• Fluent in English

Certification in -

• Project Management Professional (PMP) or PRINCE2 Practitioner is essential
• Program Management Professional (PgMP) or equivalent advantageous 
• Agile is essential

The following minimum experience is essential
Minimum of 10 years’ experience - 

• Minimum 6-8 years' managing projects end to end using PMBOK/PRINCE2 methodologies is essential
• Minimum 3 years' managing programmes end to end using PMBOK/PRINCE2 methodologies is essential
• Experience in managing project/programme teams is essential
• Proven track record of project and programme delivery is essential
• 3-5 years’ experience in taking projects to market is essential. 
• Broad experience of Benefit Realisation Management is beneficial
• Working experience in Agile Digital Channel Delivery environment is essential

Working/project experience advantage:

• Experience in managing organisational change projects is essential
• Understanding of technical project requirements is advantageous

Agile Experience (Essential) 

• At least 3 years’ experience as a Scrum Master for a software development team that was diligently applying Scrum principles, practices, and theory is essential
• Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.