MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropT...
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The Project Coordinator will be part of a centralised pool, providing flexible project coordination services to the Solution Optimisation Teams (SOT) and other internal teams as required. They will work exclusively with existing clients, focussing on managing a high volume of smaller tasks and projects that contribute to service revenue. Reporting to the Operations Team Manager, the Project Coordinator will prioritise and balance workloads across multiple teams, ensuring the timely and high-quality delivery of services.
RESPONSIBILITIES:
Own all stages of project delivery, from contracting via a statement of work (SoW) to final delivery and invoicing
Identify opportunities through direct client interaction, as well as referrals from Professional Services, Support or the Sales teams
Scope and estimate work based on client requirements
Prepare SoWs, secure internal approvals and obtain confirmation when necessary
Follow up with clients on issued SoWs, assisting in expediting SoWs, orders and resolving queries in coordination with Project and Account Managers
Ensure accurate recording of signed SoWs in CRM systems
Set up and manage new projects using internal systems and tools, such as OpenAir, while adhering to company processes and standards
Assign work to Project Managers or oversee execution while coordinating with consultants as needed
Close projects and finalise invoicing and reporting
Track and achieve business targets, including KPIs related to SoWs, project delivery, and client satisfaction
REQUIREMENTS:
Strong organisational skills with the ability to adapt and manage multiple priorities
Assertiveness and professional communication skills, with the ability to interact confidently with both internal teams and clients
Strong client relationship management skills and ability to build and maintain long-term client relationships
Experience in developing commercially sound client proposals and SoWs
Ability to work independently and as part of a cross-functional team
Understanding of monthly KPIs, business targets, and performance metrics
Prior experience in Professional Services, IT consulting or project management is a plus
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