Project Manager at Hire Resolve

Job Description

• A tech startup which provides an online system to assess a driver's cognitive and physical abilities, delivering personalised, AI-driven feedback and training that enhances operator safety and performance. The client is looking for a Project Manager to join their team in Johannesburg, GP. 

Job Purpose: 
The role has three core objectives:

• Conduct market research to support the sales effort.
• Coordinate micro services to ensure seamless collaboration.
• Develop the above into a well‑defined, systematic way of working.

Key Responsiblities: 
Client Engagement & Field Application

• Maintain regular contact with clients to understand how the system is being applied in real-world scenarios.
• Complete a driving course with a client to gain practical insight into system application.
• May involve going underground with mining clients to observe implementation firsthand.

Content Understanding & Management

• Develop a deep understanding of the content to ensure alignment with system objectives.
• Oversee suppliers responsible for content design.
• Manage the end-to-end process from implementation through to testing.

AI Management

• Take responsibility for AI systems and outputs.
• Collaborate with specialists to test results (or coordinate testing) to ensure technical accuracy and continuous improvement.
• Become proficient with the AI tool and driver training processes.

IT System Oversight

• Ensure the system operates optimally at all times.
• Manage task completion in Jira, including providing second-line support for system issues.

Reseller Management & Implementation

• Project manage reseller relationships.
• Ensure resellers receive adequate support and resources.

Process Improvement & Systemisation

• Improve and systematise ticketing, reporting, and standard operating procedures (SOPs) within a live environment.
• Drive efficiency in execution through continuous process enhancements.

Consolidate and optimise use of key tools, including:

• Jira
• Monday
• Dropbox
• BI tools (managed by a supplier)
• Develop SOPs and ensure organisation-wide adherence.

Sales Support & Market Development

• Approximately 30% of time allocated.
• Conduct sales research and lead identification within target market segments.
• Assist in coordinating marketing materials for LinkedIn and the company website.
• Support implementation at selected sites and/or manage reseller activities.

 Requirements:

• Set goals with suppliers
• Build a comprehensive view of where the various tasks are
• Track tasks and forecast resources needed
• Deploy low-cost innovative methods to achieve the goal
• Develop a skill in using technology, including AI, to enhance our process

Competencies

• Attention to detail
• Enthusiasm, consistency, communication, problem-solving
• Entrepreneurial spirit
• Desire to learn
• Someone willing to understand how the product works on the ground in the different market segments in order to train the AI properly

Work Design

• Preference will be given to someone who lives in the Pietermaritzburg/Hilton area.
• If Johannesburg-based, you will be required to work from home and online, but once every 3 weeks, face-to-face at our Hilton offices.
• Occasionally, you will be required to visit sites to gain product knowledge.
• You will report directly to the Managing Director.

Qualifications

• Education: Preferably marketing or stats related
• Experience: 2 years minimum

References

Preferred Qualifications

• Information related to degree or diploma