Public Participation & Customer Care Practitioner at Emalahleni Municipality

REPORTING DIRECTLY TO THE MANAGER: OPERATIONS
SALARY SCALE: TASK GRADE 11 (R339 704,04-R440 952,06) PER ANNUM, EXCLUDING BENIEFTS
MINIMUM COMPETENCY REQUIREMENTS:

• Grade 12
• National Diploma in Public Management/Administration/ Social Science
• Three (03) years' experience in working with in local government sector.
• Computer literacy.
• Valid driving licence

KEY PERFORMANCE AREAS:

• Controls the critical key performance areas of the functionality and provides input into the broader Public Participation plans and programme
• Participating in meetings and presenting information, opinions and advice on events/ programs and the capability of current initiatives to support strategies and, develop and strengthen relationships within and outside the organization.
• Coordinates and implementing processes necessary to facilitate program development.
• Implementing and monitoring success of Public Participation programs and reporting on outcomes for future developmental needs
• Attends to queries/ complaints associated with customer service from the general public/ officials, etc.
• Implements Customer Care Services procedures and monitors the key functional areas.