QMS Specialist at Unilever

MAIN JOB PURPOSE:

• To assist with the quality assurance service to the business so that products produced by the company are fit for use by the consumers according to Company’s specifications and standards.
• To drive zero defect culture within the organization.

JOB SUMMARY

 Operational

• Preparing and implementing quality assurance policies and procedures.
• Ensuring that standards and safety regulations are observed.
• Conducting traceability and GMP Audits
• Maintain and update TACCP and VACCP programs.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting and follow up of QEWO and assuring robust corrective action are implemented.
• Ensure final product quality and safety standard are adhered to.
• Resolved customer complaints & product returns.
• Creating training materials and operating manual and train staff
• Manage RIP (Relevant Interested Parties) i.e Pest control.
• Ensuring NCRs are raised and monitor feedback/ compliance from supplier.
• Verification of all lab and factory equipment’s are calibrated as per calibration schedule.
• Audit Planning and Execution
• Host annual and quarterly external audits i.e FSSC 22000, HALAAL, State Vet.
• Recommend the most appropriate controls (where non-existent), aligned to organizational policies and procedures.
• Preparing a risk based internal audit plan on an annual basis.
• Conduct audits in accordance with the Annual plan.
• Conduct audit testing of specified processes to test the adequacy of the design and operational effectiveness of controls.
• Compile findings, root causes, potential effects, recommendations, and line mangers commitment (what, when, how) for consideration by the Site Quality Lead.
• Ensure corrective and preventive actions are issued, implemented, verified and closed within set timeframes.
• Drive implementation and maintenance of HACCP
• Manage QMS, technical documentation and ensure proper retention of records and documents.
• Create, update, and/or review QMS related documents, in collaboration with process owners.
• Produce various reports and statistics required by the regulatory authorities and communicate safety notifications to clients.
• Work on special projects with regards to organization’s orientations (reports, statistics, research, etc.).
• Manage food safety team and conduct food safety meeting.
• Conduct QMR (Quality Management Review) meetings.
• Coordinating of Management of Change.

Administrative

• Interact with QC technicians ensuring that information regarding non-conformance is logged and addressed.
• Interact with production in the communications of quality problems identified in the packing process.
• Run all consumer and customer complaint investigations and generates reports for feedback.
• Weekly/Monthly reporting consumer/customer complaints

KEY REQUIREMENTS

• National Diploma in Microbiology/Biotechnology/Food Technology
• 2-4yrs working experience in FMCG manufacturing
• Fully Operational and Quality assurance knowledge in FMCG manufacturing or similar
• Extensive experience in implementation and maintenance of FSSC 22 000, HACCP and GMP's.
• Working Knowledge of OHS act and safe operating procedures.
• Ability to analyze data and information.
• Ability to use SAP/Coupa
• Ability to use digital platforms (BuildApp, Quality One, DVOC)