Quality Assurance Consultant at PPS

Purpose of the job:

• The Quality Assurance Consultant will be an integral part of the Retail Operations team, responsible for ensuring that internal control systems are effectively identified, assessed, monitored, and managed. This role plays a key part in supporting risk mitigation efforts and ensuring that operational processes align with regulatory requirements, including compliance with the Financial Intelligence Centre Act. 

Minimum Requirements    
Ideal experience:

• 3 - 5 years’ experience within the financial services industry; investments/LISP/Asset Management environment.
• Strong understanding of operational risk and control frameworks.
• Detail-oriented with a proactive approach to identifying and resolving issues.
• Excellent communication and stakeholder engagement skills.
• Ability to adapt to evolving business and regulatory environments.
• Good knowledge and understanding of In-House systems and processes
• Knowledge of the Financial Services Industry legislation e.g. the Long-Term Insurance Act, FAIS, FICA

Ideal qualifications:

• Degree in commerce or related tertiary qualification is essential.

Competencies & ideal personality attributes:

• Client Centricity
• Effective Communication skills (written and verbal)
• Analytical thinking
• Problem solving
• Attention to detail
• Building and maintaining relationships
• Planning and organizing
• Resilience
• Team success
• Performance and Results driven
• Coaching

Systems knowledge:

• Proficient in MS Office Suite with an intermediate to advanced skill in MS Excel.
• Digital and Artificial Intelligence skills would be an advantage.

Duties and Responsibilities    

• Monitor and evaluate the effectiveness of internal controls within retail operations.
• Identify and report on operational risks, ensuring appropriate mitigation strategies are in place.
• Ensure that client service processes meet quality standards and regulatory compliance requirements.
• Support the implementation and maintenance of control frameworks that remain relevant and responsive to changes in business processes and legislation.
• Collaborate with cross-functional teams to embed quality assurance practices into daily operations.
• Provide insights and recommendations for continuous improvement in service delivery and compliance.
• Engage in and communicate process changes in the business to ensure efficient and high-quality service interactions.
• Checking processed cases of switches, repurchases, new business and plan maintenance. Ensuring correct values, funds, percentages have been captured in accordance with the relevant instruction received.
• Checking that the correct FICA documents are on record for clients, individuals and entities. Noting error trends of consultants and teams and provide consultant coaching and assistance where required.
• Build and maintain relationship with Team Leader, Consultants and Management.
• Use quality monitoring data to compile and track performance at team and individual level.
• Provide actionable data to various internal support groups as needed.
• Conduct market research to identify and implement quality management trends.
• Compile and present monthly reports on management and EXCO levels accompanied by analysis and recommendations for improvement.
• Providing feedback and complete information to stakeholders in respect of regulatory matters and the first level of compliance risks where fixes have to be done.
• Identify and assist with process change training opportunities.
• Monitor and assist with the first line of defense in terms of compliance, and ensure appropriate mechanisms are in

Deadline:27th February,2026