Quality Assurance Generalist at Civil Aviation Authority (SACAA)

Description

MAINTAIN THE SACAA QUALITY MANAGEMENT SYSTEM (QMS)

• Develop and maintain QMS documents: typing, layout, format, pagination, database compilation, editing, review (amendments) and maintenance, revision control and status, draw complex diagrams, attachments, scanning and converting documents.
• Develop, implement and validate quality standards, processes and procedures within the SACAA in accordance with the SACAA QMS based on ISO 9001.
• Provide SACAA QMS training (induction and refresher) to all staff to increase awareness and understanding.
• Ensure that all company processes and procedures include process controls based on segregation rules and requirements.
• Assist staff with any queries in respect of the QMS.
• Regularly update the BarnOwl system with the latest audit information. 

MONITOR COMPLIANCE WITH QUALITY STANDARDS

• To audit the business unit’s conformance for conformance with SACAA QMS, by:
• Auditing that all standards, processes and procedures have been documented and the adherence of all SACAA staff a to the requirements, standards, processes and procedures.
• Ensuring that any corrective and follow up actions addresses findings in full.
• Collecting data on corrective and preventive action and analyse trends to improve QMS.
• Tracking and following up on outstanding corrective actions to verify closure based on objective evidence.
• Submitting statistical activity reports to the M: QA.

PROMOTE CONTINOUS IMPROVEMENT

• Develop implement and maintain a continuous improvement mechanism which is in line with the international standard.
• Promote the quality management system and continuous improvement through training, workshops and mentoring.

DEVELOPMENT OF QMS TEMPLATES

• Develop organisational templates for: policy, procedures, work Instructions (including TGM and MOPs), forms and checklists and other pertinent documents.
• Enhance QMS documents: typesetting, incorporate external (national/international) and internal formatting requirements, consult and disseminate information into new/amended requirements and control external and internal formatting requirements.

RISK IDENTIFICATION

• Relevant risks are identified at an operational level utilising appropriate tools and techniques taking cognisance of changes in the risk environment.
• Report on identified risks and inform the EWRM function accordingly.
• Assist Risk Specialists to develop mitigation plan to address identified risks.

DESIGN AND REDESIGN OF PROCESSES (BPR)

• Design and Redesign of Processes (BPR) within the SACAA to improve SACAA business process efficacy (efficiency and effectiveness).
• Ensure optimum internal and external processes resulting in customer service excellence both within the organisation and to our external clients.

Requirements

Minimum Qualification:

• A National Diploma in Quality Management or a related qualification at an NQF 6 level

Ideal Qualification:

• A Degree in Quality Management or a related qualification at an NQF 7 level

Experience:

• 2 years Quality Management or Quality Assurance and/or Business Process Redesign 
• 1 year Risk Management (advantageous)
• 1 year Aviation (advantageous)