Receptionist at CBRE Excellerate

About the role:

• To provide professional, welcoming, and efficient front-of-house experience for all employees, clients, and visitors at the Santam Meeting Centre. The Receptionist / Switchboard Operator is responsible for operating the switchboard, managing visitor access, coordinating meeting rooms, and supporting daily front-desk operations in alignment with CBRE Excellerate service standards and Santam’s brand expectations.

What you will bring:

• Matric/ Grade 12 (Essential).
• Reception, front-of-house, or switchboard experience (2-3 years preferred).
• Experience working in a corporate environment, preferably within facilities management or a client-focused service organization.
• Proficiency in MS Office and digital booking systems.
• Strong telephone etiquette and communication skills.

Skills required:

• Professional verbal and written communication.
• Exceptional customer service and interpersonal skills.
• Ability to multitask and manage competing priorities High level of professionalism, confidentiality, and discretion.
• Strong organizational and administrative skills.
• Calm and composed under pressure

Behavioral Attributes:

• Client- centric mindset aligned with Santam’s and CBRE Excellerate’s values.
• Punctual, reliable, and well-presented.
• Positive attitude and teamwork spirit.
• Proactive, solution-driven, and detail-oriented Advanced understanding of general maintenance procedures and techniques

What you will be doing:

Front of House & Reception Duties:

• Serve as the first point of contact for all visitors, clients, and staff entering the Meeting Centre. Provide a courteous, professional, and efficient reception experience, ensuring Santam’s hospitality standards are upheld.
• Manage visitor registration, access cards, and security protocols.
• Maintain a neat, organised, and presentable reception area at all times.

Switchboard and Communication Management

• Operate the switchboard, answer incoming calls, and direct them promptly and accurately.
• Take and relay message where required, ensuring timely follow-up.
• Assist with general information queries from visitors, staff and internal teams.

Meeting Centre & Room Coordination

• Manage meeting room bookings, schedule, and setups.
• Coordinate with cleaning, catering, and technical support teams to ensure meeting rooms are prepared and maintained.
• Monitor meeting room usage and escalate any conflicts or issues to the Facilities.

Client Service & Relationship Management

• Building positive relationship with employees and Stakeholders.
• Ensure consistent delivery of CBRE Excellerate service excellent standards. Handle client requests professionally and escalate when necessary.

Administrative Support

• Assist with general administrative tasks such as printing, scanning, filling, and courier arrangements. Support Facilities Management with reporting, logs, and front-of-house documentation.
• Manage stationery and front-office supplies.

Health and Safety, and Security

• Adhere to all site safety, security, and emergency procedures.
• Report and hazards, incidents, or facility issues promptly. Support emergency response protocols (evacuations, visitors tracking, etc.)