Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value p...
Previous experience in an upmarket hospitality environment is recommended
Willing to work night shift is a key requirement for this position
Fluent in written and verbal communication in the English language
Customer service skills
Ready for a new challenge in life and a long-term involvement in his/her future job
Be reliable and trustworthy
Good communicator who has patience and the ability to remain calm in stressful situations
Have the ability to accept criticism and work well under pressure
Be a positive person with charisma while remaining highly professional
Excellent computer and administrative skills
Good team player who performs duties with sensitivity and understanding
Be thorough and pay attention to detail
Job Specifications:
Night shift duties
Have a good current knowledge of Hotel Reception processes
High level people / guest relations skills and guest feedback management
Welcoming guests and ensure that they are fully enlightened on the facilities at the property during the check-in process
Consistent in representing the establishment in a very positive and professional manner
Keep clear and comprehensive records of guest room bookings and all billings
Maintain orderliness at the front desk
Report issues of maintenance and other problems to Management
Thorough knowledge of the property, rates, regional tourist attractions, events and places of interest
Coordinate room status updates with the housekeeping department of all check-in and check-out details
Telephone duties: Excellent telephone etiquette is required
Possesses a working knowledge of the Reservations Department. Takes same day reservations and future reservations when necessary, and be fully knowledge on cancellation policies
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