Receptionist: Front Office - Franschhoek at Helderberg Personnel

Criteria

• High school graduate or equivalent
• Previous experience in an upmarket hospitality environment is recommended
• Willing to work night shift is a key requirement for this position
• Fluent in written and verbal communication in the English language
• Customer service skills
• Ready for a new challenge in life and a long-term involvement in his/her future job
• Be reliable and trustworthy
• Good communicator who has patience and the ability to remain calm in stressful situations
• Have the ability to accept criticism and work well under pressure
• Be a positive person with charisma while remaining highly professional
• Excellent computer and administrative skills
• Good team player who performs duties with sensitivity and understanding
• Be thorough and pay attention to detail 

Job Specifications:

• Night shift duties
• Have a good current knowledge of Hotel Reception processes
• High level people / guest relations skills and guest feedback management
• Welcoming guests and ensure that they are fully enlightened on the facilities at the property during the check-in process
• Consistent in representing the establishment in a very positive and professional manner
• Keep clear and comprehensive records of guest room bookings and all billings
• Maintain orderliness at the front desk
• Report issues of maintenance and other problems to Management
• Thorough knowledge of the property, rates, regional tourist attractions, events and places of interest
• Coordinate room status updates with the housekeeping department of all check-in and check-out details
• Telephone duties: Excellent telephone etiquette is required
• Possesses a working knowledge of the Reservations Department. Takes same day reservations and future reservations when necessary, and be fully knowledge on cancellation policies