Latest Openings at Helderberg Personnel

Qualifications / Criteria

• The Head Chef will be responsible for the smooth running of the kitchen and manage areas of profit, stock, wastage control, hygiene practices and training within the kitchen.
• The successful candidate will employ his / her culinary and managerial skills in order to play a critical role in maintaining and enhancing guest satisfaction.
• Accredited Culinary Training and Qualifications
• Minimum of 10 years’ experience as a Chef and 5 years’ experience as Head Chef in a similar upmarket establishment
• Good knowledge on Western Cape and South African food heritage will be an advantage
• Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations
• Having an eye for detail and creativity to look at things differently will be key to developing the Food and Beverage experience
• Be reliable and trustworthy and perform well under pressure
• Excellent decision maker, very organised and methodical ways of working
• Excellent communicator
• Be creative and charismatic

Key responsibilities:

• Menu development and maintaining updated and accurate costing of all dishes on offer in the Food and Beverage operation
• Coaching, training and motivating supervisors and culinary staff to consistently meet and exceed established food preparation standards and the fundamentals of good cooking and excellent plate presentations
• Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management
• Utilize interpersonal and communication skills to lead and influence the kitchen staff / culinary team
• Advocate sound financial/business decision making, demonstrates honesty, integrity and lead by example
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met. Interview and appoint kitchen staff as required.
• Review comment cards for guest satisfaction results and other data to identify areas of improvement
• Interact with guests to obtain feedback on food quality, presentation and service levels
• Ensure proper grooming and hygiene standards for all kitchen staff
• Ensure proper purchasing, receiving and food storage standards in the kitchen
• Discuss daily food cost reports with key kitchen and F & B team members
• Able to perform additional duties as requested by the hotel management as and when required.
• Ensure compliance with food handling and sanitation standards as well disciplinary procedures and documentation are completed according to hotel operational Standard and Management Policy

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Criteria

• High school graduate or equivalent
• Previous experience in an upmarket hospitality environment is recommended
• Willing to work night shift is a key requirement for this position
• Fluent in written and verbal communication in the English language
• Customer service skills
• Ready for a new challenge in life and a long-term involvement in his/her future job
• Be reliable and trustworthy
• Good communicator who has patience and the ability to remain calm in stressful situations
• Have the ability to accept criticism and work well under pressure
• Be a positive person with charisma while remaining highly professional
• Excellent computer and administrative skills
• Good team player who performs duties with sensitivity and understanding
• Be thorough and pay attention to detail 

Job Specifications:

• Night shift duties
• Have a good current knowledge of Hotel Reception processes
• High level people / guest relations skills and guest feedback management
• Welcoming guests and ensure that they are fully enlightened on the facilities at the property during the check-in process
• Consistent in representing the establishment in a very positive and professional manner
• Keep clear and comprehensive records of guest room bookings and all billings
• Maintain orderliness at the front desk
• Report issues of maintenance and other problems to Management
• Thorough knowledge of the property, rates, regional tourist attractions, events and places of interest
• Coordinate room status updates with the housekeeping department of all check-in and check-out details
• Telephone duties: Excellent telephone etiquette is required
• Possesses a working knowledge of the Reservations Department. Takes same day reservations and future reservations when necessary, and be fully knowledge on cancellation policies

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Key Performance Areas

Strategic impact

• Support the Chief Executive Officer (CEO) to drive the strategic objectives of the organisation:
• Perform duties of Company Secretary through execution of administrative duties.
• Responsible for the coordination and preparation of quarterly Executive Committee and Board of Directors meetings including but not limited to meeting pack preparation and distribution, and minute taking.
• Act as the point of contact among executives, employees, clients, and other external parties (including but not limited to the offices of the Board of Directors, Donors, and Ministerial offices of the relevant countries within the organisations’ scope of work).
• Manage information flow in a timely and accurate manner.
• Draft communication including but not limited to emails and letters as required.
• Format information for internal and external communication, including but not limited to memos, emails, presentations, and reports.
• Responsible for the review of documents including but not limited to agreements, monthly and quarterly reports, minutes, and park plans as required.

Operational and process effectiveness

• Manage all administrative duties for CEO office:
• Manage all administrative duties effectively, accurately, and up to the organisations’ standards.
• Daily prioritisation of tasks according to Executive Office requirements.
• Arrange internal and external meetings, take minutes and notes, and ensure actions are followed through.
• Support with the coordination of diaries and ensuring that the diary is up to date with meetings and travel information.
• Proactively manage the CEO’s inbox and respond/distribute internally for action where applicable.
• Assist the Travel Administrator with local and international itinerary drafting, travel bookings and accommodation arrangements.
• Assist the Executive Office with Financial processing on Microsoft (MS) Dynamics 365 (D365), including but not limited to vendor creation, allocating purchase agreements and purchase orders, processing payment requests and invoices and ensure follow-up and approval thereof.
• Assist the Executive Office with reconciliation and submission of all personal, company credit card and km's claims of the CEO on a monthly basis.
• Assist with the Annual Review distribution on an annual basis including but not limited to maintaining and updating the distribution list and compiling the mail merge.
• Work well together and build close relationships with the Executive Office team to ensure efficient flow of tasks.
• Make use of the organisation’s preferred applications and programmes including but not limited to MS Office Suite, MS D365, MS Teams, MS SharePoint, MS One Drive, MS To Do, Zoom, DocuSign, Bundledocs and Adobe.

Stakeholder management

• Maintain and build key relationships with internal and external stakeholders:
• Build and maintain professional and cordial relationships with all staff and stakeholders.
• People Growth
• Demonstrate company values and drive own development to ensure personal growth:
• Commit, agree, and implement own development plan.
• Feedback from CEO and colleagues on demonstrating the values.
• Personal Assistance to the Chief Executive Officer: Assist the CEO with setting up personal appointments as required.
• Deliver documentation and packages to the CEO’s personal residence as required.

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Duties and Responsibilities include: 

• Accurately capture and review data
• Loading new employees onto the payroll system timeously 
• Accurately process timesheets ensuring deadlines are met
• Send net listing reports to relevant departments for approval and payment
• Print and accurately sort pay slips for distribution
• Assist with payroll queries in terms of statutory requirements
• Ensuring information such as banking details and medical insurance details are accurate and updated on payroll software
• Following up with third parties/contractors on invoices, payment, queries, POP's, contracts, etc.
• Reconciling POPs to net pay listings
• Assisting the Payroll Administrator as and where required  

Desired Experience, Qualifications and Attributes  

• A Grade 12 matric certificate 
• Any relevant certificate or qualification in payroll administration
• Minimum 5 years of experience as a Payroll Assistant or Administrator or similar role
• Computer literacy proficient in MS Word, MS Outlook, Google Sheets
• Payspace experience advantageous 
• Good communication skills both written and verbal
• Strong attention to detail and accuracy
• Ability to multi-task and manage a demanding workload in a pressurized environment
• Ability and willingness to effectively communicate with people on all levels
• Disciplined in following procedures when executing tasks
• Good time management skills
• Commitment to a strong business ethic and integrity 

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If you meet the following requirements you are welcome to apply:

• Excellent command of the English language
• The ability to liaise with clients at Managerial Level
• Strong administrative skills and the ability to work in an environment where deadlines must be met
• At least 2 years experience in a Sales Administration / Order Management environment
• Previous exposure to Exports is a definite advantage
• Currently residing in the close proximity of Somerset West
• A strong understanding of logistics pertaining to order management
• Strong Customer Service background

Duties will include but are not limited to:

• Liaising telephonically with clients at managerial level at a national and international level
• Receiving both local and international orders and processing them
• Export documentation
• Invoicing administration
• General Administration pertaining to order management, logistics and basic financials