Receptionist / Internal Salesperson at West Coast Personnel

• Looking for a Receptionist, Internal Sales, Order Administrator & Logistics Coordinator who would be responsible for providing exceptional customer service, managing enquiries and quotations, coordinating orders and installations, maintaining showroom standards, and ensuring efficient administrative and logistical support to customers, agents, sales representatives, and installers.

MINIMUM REQUIREMENTS

• Grade 12 (Matric)
• Minimum 3 years' experience in retail, sales administration, customer service, or a similar role
• Computer literacy and strong administrative skills
• Good communication and organisational abilities

KEY COMPETENCIES

• Customer Service Orientation
• Communication Skills
• Administrative Accuracy
• Attention to Detail
• Time Management
• Problem Solving
• Basic Numerical Skills
• Professionalism and Teamwork

KEY RESPONSIBILITIES
Customer Service & Sales Support

• Respond to customer enquiries via phone, email, social media, and walk-in visits.
• Prepare quotations and schedule appointments for Sales Representatives.
• Assist customers and agents with orders, product information, repairs, and follow-ups.

Order Administration & Logistics

• Process and monitor customer and agent orders.
• Liaise with suppliers regarding order confirmations and delivery dates.
• Coordinate collections, deliveries, and installation schedules.
• Keep customers informed of order progress.

Reception & Administration

• Manage the switchboard and reception area.
• Perform daily cash-up procedures and petty cash administration.
• Maintain accurate records and provide general administrative support.

Showroom & Product Management

• Ensure the showroom remains clean, organised, and well-presented.
• Maintain swatches, brochures, components, and price lists.
• Assist with system updates and product information management.

KEY PERFORMANCE INDICATORS (KPIs)

• Customer enquiries responded to promptly and professionally.
• Accurate processing of quotations and orders.
• Effective coordination of installations and deliveries.
• Up-to-date showroom displays, swatches, and pricing information.
• Accurate daily cash-ups and weekly petty cash reconciliations.
• High levels of customer and agent satisfaction.
• Well-maintained administrative records and operational efficiency.