Receptionist- KZN at The South African Broadcasting Corporation (SABC)

MAIN PURPOSE OF POSITION

• Reporting to the Provincial General Manager. To professionally project a positive image of the SABC, in a generous and hospitable fashion thereby creating a pleasant atmosphere for clients and member of public.

DUTIES AND RESPONSIBILITIES:

 OPERATIONAL PLAN

• Clients liaison
• Mail administering 
• Facilitate Access control
• Telephonic and interpersonal interaction with clients

GOVERNANCE, RISK AND COMPLIANCE 

• To ensure signing in persons by authorized people, monitors and facilitate visitor access in the SABC premises.
• To accurately capture and record access data for both internal and external clients and public members.
• Disseminate correct information to SABC clients, quests and member of public.

ADMINISTRATION

• (Switchboard function)
• Perform administrative duties as receive, sort, administer of mail/tapes and dispatch to recipient and postal office.
• Effectively and efficiently administer all boardroom bookings at Sales and marketing.

STAKEHOLDER MANAGEMENT

• To portray a positive image of the SABC through professionally interaction with staff and visitors.
• Telephonic and interpersonal interaction, do electronic communication -Provide statistics for reporting purpose.
• To create a pleasant atmosphere for internal and external clients, answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
• Welcomes on-site visitors, determines nature of business, and direct visitors to appropriate personnel.
• Able to provide a professional answer to any questions or give an explanation of an issue to address any concerns.

INHERENT/MINIMUM REQUIREMENTS

QUALIFICATIONS

• Grade 12.
• Reception Course / Customer relation Course/ Public Relation.
• Computer literacy.

EXPERIENCE

• 2 years reception experience.
• Diversity of clients and applicable communication etiquette.

KNOWLEDGE

• People orientated
• Interpersonal Sensitivity and resilience
• Interpersonal relation
• Problem solving
• Operational