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  • Posted: Dec 8, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

    Read more about this company


    Receptionist - Mercure Johannesburg Randburg Hotel


    • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
    • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
    • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
    • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
    • Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
    • Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
    • Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
    • Assist, as required to screen calls for reservations.  Ensure accurate, up to date information is given.
    • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
    • Attend to other duties as requested by Management and Supervisors


    • Experience as a Receptionist, Front Office Representative or similar role preferred.
    • 1-2 years related experience or training preferred.
    • Experience handling multiple phone lines preferred.
    • Strong customer service skills required
    • Strong organizational skills required
    • Guest-centric


    • Matric
    • A Qualification in Hospitality / Tourism will be advantageous.

    Method of Application

    Interested and qualified? Go to Accor Hotel on to apply

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