The Beekman Group is one of South Africa’s leading corporate players in the development and management of property, as well as in the leisure sector.
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To provide assistance to the Front Office / Rooms Division Manager with all Reception / Front Office duties as well as dealing with all resort visitors & guests including but not limited to:
Welcoming resort visitors and checking in and out of guests
Handling guest queries, requests and complaints and management of guest relations
Management of guest accounts including the handling of income & payments of all types, including cash
General office administration, telephone, reservations, reception
Communication and liason with external, associated parties
Interaction & liason with all departments and areas including outsourced functions
Requirements:
Previous Reception experience in the Hospitality / Service industry
Excellent understanding of all aspects of Hospitality Operations
Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems Excellent administration and interpersonal skills
Basic financial management skills including the ability to handle billing and payments including cash transactions
Desire and ability to work in a service industry
Ability to work under pressure and without supervision
Attention to detail
Proven communication skills
Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
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