Recruitment & Onboarding Specialist at Sage

Job Description    

• As a Recruitment & Onboarding Specialist, you will be responsible for managing the full journey of prospective accountants from initial enquiry through qualification, recruitment, onboarding, and enablement. Your focus will be on delivering a positive and professional experience while ensuring accountants are fully prepared for a successful transition to the Senior Practice Success Specialist team.
• This is an exciting opportunity for a customer-focused professional who thrives on building relationships, supporting business growth, and making a meaningful impact within the accounting community.

Location - 3 days per week out of our Johannesburg office.
Key Responsibilities    

• Manage, assess, and qualify incoming leads to identify high-potential accounting professionals.
• Guide prospective accountants through the recruitment, onboarding, and certification journey.
• Deliver a seamless onboarding experience that ensures accountants are engaged, informed, and enabled for success.
• Maintain accurate and up-to-date lead, recruitment, and onboarding records.
• Coordinate the structured handover of qualified accountants to the Practice Success team.
• Support lead conversion strategies that contribute to programme growth and revenue objectives.
• Assist with accountant engagement initiatives, including webinars, forums, networking opportunities, and community events.
• Build and maintain positive relationships within the accounting community while representing Sage as a trusted partner and brand ambassador.
• Collaborate with internal stakeholders to ensure a consistent and exceptional customer experience throughout the acquisition process.

Skills, Knowledge & Experience

• We're looking for someone who brings energy, professionalism, and a passion for creating meaningful customer relationships.

Essential Skills

• Exceptional communication and interpersonal skills with the ability to engage confidently at all levels.
• Strong relationship-building capabilities and a customer-centric mindset.
• Professional telephone etiquette and excellent customer service skills.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• High attention to detail and a commitment to maintaining accurate records.

Experience

• Experience in sales support, lead management, recruitment, onboarding, customer success, or a customer-facing environment.
• Proven ability to manage stakeholder relationships and guide customers through structured processes.
• Experience working within a growth-focused or target-driven environment would be advantageous.
• Knowledge of accounting, payroll, or Sage solutions is beneficial.
• Bilingual language capability is considered an advantage.

Qualifications

• Qualification in Business Management, Sales, Marketing, Accounting, or a related field preferred.

Company Benefits

• Work away scheme for up to 10 weeks a year
• Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.
• Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.
• Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.
• Funeral Assistance: A benefit payable upon the death of a colleague's spouse or children, or to a colleague's dependents in the event of the colleague's death.
• Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.
• Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,400 pm.
• Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.
• 15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increases with seniority. 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.
• Paid 5 days yearly to volunteer through our Sage Foundation.
• Employee Assistance Program: free, 24/7 short-term counseling, practical support and coaching for you and your family.
• Flexible work patterns and hybrid working