REF17114 Agent: Call Center | Europcar, Bruma, Zulberg at Motus Holdings Limited

Position overall objective:

• To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. 
• These results would be achieved through lead conversion and building relationships with internal and external customers.

Important to note: successful candidate will need to be willing to work weekends and/or overtime from time to time if required to do so.

Minimum Experience

• 2 years Customer Service/Call Centre Experience

Minimum Qualification

• Grade 12

Minimum Requirements

• Driver’s License
• Own Transport
• Computer Literate

Job Output

• Demonstrate a high level of customer service at all times.
• Capture and update customer information accurately on booking and CRM systems
• Process domestic and international car rental quotations and reservations.
• Resolve customer queries and complaints efficiently, professionally, and within SLA
• Ensure all reporting data aligns with system records and quality standards
• Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.
• Maximize opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals.
• General information distribution and after sales service.
• Conflict resolution
• Record keeping
• Liaise with internal departments

Competencies:

• Excellent communication skills
• Able to effectively do a needs analysis with customers.
• Listening skills
• Customer Service skills
• Selling skills
• Discipline, compliant to rules and procedures.
• Adaptable: fast learner and shows positive response to change.
• Attention to detail, accurate.
• Persuasion
• Rapport-building skills
• Time management
• Able to display patience and tolerance

Personal Attributes:

• Customer centric
• Consistent, particularly in the application of skills, knowledge, attitude & talents.
• Target orientated
• Patient
• Team player
• Observant
• Resilient: must be able to work under constant measurement and pressure.
• Positive
• Integrity
• Self-motivated
• Self-confident

Closing Date 27 March 2026