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In 1981 the Rohloff Group built their first KFC restaurant in a small town called Vryburg. Armed with the Colonels secret recipe and a passion for great service the family run company has since grown to owning KFC restaurants throughout Western Cape, Gauteng and Free State in South Africa With the restaurant support center based in Somerset West, Rohloff ...
PURPOSE OF THE ROLE
The Operations Manager is responsible for the optimal performance of Rohloff KFC restaurants. This includes overall accountability for sales and operational activities and profitability, including the development and execution of strategies designed to achieve guest experience excellence, sales targets, people capability and the attainment of profitability goals, as outlined in KPI’s and the balance scorecard.
The Operations Manager partners with respective HRBP’s responsible for designated restaurants and will be expected to motivate and develop area management and restaurant staff to realise business and individual goals and objectives.
KEY RESPONSIBILITIES
Stakeholders
Personal Attributes
Judgment and Decision Making
Team Structure and other
Titles and Types of Direct Reports, Regional based on Provinces |
# EEs in Title |
Extent of Supervision involvement |
# of EEs Supervised by Direct Report |
Area Coaches |
4 - 8 |
Direct |
4-8 |
Training: Regional Training Coach |
2 - 4 |
Indirect |
2 - 4 |
RGM’s |
25 - 35 |
Direct (hierarchal) |
25 -35 |
REQUIREMENTS
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