Senior Key Accounts Manager - Facilities at AFMS Group

Job Summary
To manage Key Account Managers and associated projects. Accountable for overall performances of general operations.
Ensure strategic client retention solutions and integrate these with business development and service excellence.

Project Operational performances

•  Accountable for overall General Operations relating to project delivery performances.
•  Report on key focus area linked to strategy i.e General Operations performance
•  Support KAMs current and planned processes, timelines, values.
•  Check and ensure that all required SLA’s are in line with project requirements and master service agreement.
•  Ensure that SLA’s are compliant with QMS standards.

Contract Management:

•  Contractual SLA compliance
•  Contractual correspondence
•  Audit KAM’s contractual compliance
•  Contractual reporting and escalation

Finance:

•  Accountable for project financial Revenue, GP and NP outputs.
•  Ensure that the P&L and AR have been reviewed and addressed pro-actively.
•  Attend monthly P&L meetings.
•  Management of cost of sales and cost optimisation
•  Manage, mitigate and report on Financial Risks

Business Development

•  Identification of additional projects within existing contracts
•  Responsible for leading tenders (pricing and methodology)
•  Presentation to potential clients
•  Initiate process to improve efficiencies utilised in the bid process.
• Integration of support services and Ops Team
•  Relationship management between operations and support services including OHS, Procurement, Bids Department, Marketing, Finance and 
• Human Resources
•  Establishing the communication protocols regarding the business strategy and measure progress
•  Identify opportunities to centralise functions within the support services
•  Initiate forums where strategies are outlined and implemented

Operations

•  Support KAM’s with regular client engagement.
•  Point of escalation for high level operational and contractual matters
•  Mobilisation of new contracts

Resource Management

•  Management performance of the KAMs
•  Resource management and development
•  Assist KAM’s and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.
•  Engage with EE Committees to support Group compliance.

 Key Skills and Experience

•  Grade 12
•  Engineering Qualification in Electrical or Mechanical is an advantage.
•  Min 10 -15  year expertise in Facilities Management at senior management level in leading large teams of professionals and staff
•  Good knowledge of soft and Technical skills in a Property and Facilities Management environment
•  Good understanding of legislation and legal requirements of corporate operations
•  General business acumen, and good understanding of corporate governance requirements and applications
•  Profit driven
•  Sound knowledge of generating, maintaining, and managing contracts and SLA’s
•  Experience in drafting business plans and marketing plans
•  Good financial experience in generating budgets, financials including P&L and income statements
•  Experienced in generating KPI’s and delivering on them
•  Good understanding of Corporate structuring, grading and staff deployment skills
•  Understanding of Employment Equity and Labour Relations
•  Understanding of financial accounting and billing systems and structures
•  Understanding of IT and operational IT requirements
•  Must have practical experience in the above qualification
•  Experience in managing Contracts.
•  Contract such as GCC , NEC, JBCC are advantages.