Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” behind all ...
Read more about this company
We are looking for a driven and hands-on Regional Supervisor to lead, support, and optimise field operations across multiple locations. This role is ideal for someone who thrives in fast-paced environments, enjoys working with people, and is passionate about delivering operational excellence.
You will play a critical role in ensuring that agents and service points operate efficiently, remain compliant, and consistently deliver a high-quality customer experience.
Key Responsibilities
Supervise and support field agents and service providers within the assigned region
Monitor daily operations to ensure service delivery standards are met
Conduct regular site visits to assess performance, compliance, and customer experience
Provide coaching, training, and ongoing support to agents to improve productivity
Ensure adherence to company policies, procedures, and regulatory requirements (e.g., AML/CFT)
Identify operational challenges and implement practical solutions
Track and report on regional performance metrics and KPIs
Build and maintain strong relationships with agents and stakeholders
Assist with onboarding and training of new agents
What We’re Looking For
Diploma or Degree in Business Administration, Management, HR, or related field
1–3 years’ experience in operations, field supervision, or administration
Strong leadership and people management skills
Excellent communication and problem-solving abilities
Ability to work independently and manage multiple locations
High level of attention to detail and accountability
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail