Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” behind all ...
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The Role
- As our Digital Designer, you’ll turn concepts into compelling, on-brand assets across print, digital, and motion platforms. You’ll work closely with our Senior Design Manager to ensure every creation aligns with our brand’s visual identity while pushing creative boundaries.
- Your work will be seen across campaigns, branches, events, and even on the move — making your mark on one of Africa’s fastest-growing fintech brands. Please note that this role requires the incumbent to be based in Cape Town.
What You’ll Do
- Create with Impact: Design and deliver high-quality graphics, animations, and videos for print, web, social media, and more.
- Bring Brands to Life: Apply your skills in typography, layout, and brand styling to produce assets that are instantly recognisable and impactful.
- Collaborate & Innovate: Work side-by-side with marketing, suppliers, and agencies to execute ideas that resonate.
- Own the Process: Take projects from initial concept through to final delivery, incorporating feedback and meeting deadlines.
- Stay Ahead: Keep up with trends, tools, and emerging technologies — including how AI can supercharge design work.
What You’ll Bring
- Degree or certification in design, video editing, animation, or visual arts
- 6+ years of professional design experience
- A standout portfolio & showreel showcasing your range in static, animated, and video work
- Expertise in Adobe Creative Suite and solid understanding of digital/print production best practices
- Strong eye for typography, composition, and brand application
- Detail-oriented mindset and ability to thrive in a fast-paced environment
- Bonus points for HTML5 animations and 3D skills (e.g., Blender)
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The Role Purpose
- To implement and continuously optimise Mukuru’s digital marketing strategy to drive customer acquisition, engagement, retention and revenue growth — while ensuring compliance and alignment with product and commercial objectives.
What You Will Own
Digital Strategy & Market Expansion
- Develop and execute end-to-end acquisition and retention strategies aligned to revenue and MAU targets
- Translate business goals into measurable digital KPIs
- Identify scalable growth opportunities across markets
- Align digital performance with brand and product strategy
Performance Marketing & Paid Media
- Lead media strategy execution with agency partners across:
- Paid Search (Google Ads, Bing)
- Paid Social (Meta, TikTok, LinkedIn)
- Display & Programmatic
- Affiliate & Partnerships
Optimise CPA, ROAS and LTV
- Drive A/B testing and landing page optimisation
- Manage agency performance, accountability and commercial efficiency
- Build and maintain strong media partner relationships
CRM & Lifecycle Integration
- Optimise paid remarketing journeys across Meta, Google and programmatic channels
- Partner with CRM and lifecycle teams to drive reactivation and cross-sell campaigns
- Ensure acquisition integrates seamlessly into the broader customer journey
Data, Analytics & Insights
- Own digital dashboards and performance reporting cadence
- Monitor CAC, LTV, conversion rate, engagement, churn and ROAS
- Use GA4 and analytics tools to identify optimisation opportunities
- Partner with BI teams to refine reporting and audience segmentation
- Dynamically reallocate spend based on performance
Funnel & Conversion Optimisation
- Improve end-to-end funnel performance from impression to first transaction
- Partner with Product and UX teams to remove friction points
- Ensure acquisition quality supports long-term retention
Budget & Team Management
- Manage digital marketing budgets at scale
- Forecast performance and improve spend efficiency
- Foster a culture of experimentation and continuous improvement
What You Bring
Experience & Qualifications
- Bachelor’s degree in Marketing, Business, Digital Media or related field
- 6–10+ years in digital marketing
- Strong performance marketing background
- Experience managing significant digital budgets
- Deep understanding of analytics and attribution models
- FinTech or financial services experience (advantageous)
- Experience in regulated industries or emerging markets (desirable)
Technical Capability
- Google Ads, Meta Ads Manager, LinkedIn Campaign Manager
- Google Analytics (GA4)
- Data visualisation tools (Looker, Power BI, Tableau)
- Martech stack experience (CRM, automation tools)
Core Competencies
- Strong analytical and commercial mindset
- Data-led decision maker
- Strategic thinker with execution discipline
- Strong stakeholder management skills
- Agile and adaptable in high-growth environments
- Customer-centric and performance-focused
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- An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.
- Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place with external customers.
Duties and Responsibilities (include but is not limited to):
- To verify and validate documentation and information supplied by customers when signing up for new accounts
- Keep up to date on any process and regulatory changes
- To report any suspicious activities on customer accounts
- To make outbound calls to customers in order to carry out security checks in assigned corridors
- To aid the verification team as and when required
- To uphold and maintain daily and monthly targets
- To always provide good customer service
- To uphold the company brand
- To manage own professional and self-development
Key Requirements:
- Grade 12 or equivalent (Essential)
- 2 years KYC Experience (Essential)
- Understanding and speaking of Mandarin / other relevant Asian language (Essential)
- Knowledge of money transfer procedures
- Knowledge of KYC regulations
- Knowledge of AML and Fraud
- Knowledge of KYC rules and processes
Additional Skills:
- Computer skills
- Typing skills.
- Telephone skills
- Verbal and written communication skills
- Organisational & administrative skills
- Attention to detail
- Interpersonal skills
- Problem solving skills
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Why this role matters
- This is more than a legal role it’s a strategic leadership position at the heart of a fast-growing fintech. You’ll partner with senior leaders, influence business decisions, and ensure we grow responsibly while staying compliant across multiple jurisdictions.
What you’ll do
- Provide strategic legal advice across the business, guiding key decisions and mitigating risk
- Lead and manage complex, multi-jurisdictional legal matters, including high-value transactions
- Oversee contract drafting, negotiation, and management across all business units
- Drive regulatory compliance and licensing efforts across multiple territories
- Partner with leadership to support business strategy, expansion, and innovation
- Manage legal risks, disputes, and litigation, ensuring the Group’s interests are protected
- Support and lead M&A activities, from due diligence to execution
- Build and mentor a high-performing legal team, fostering growth and collaboration
- Strengthen policies, governance, and legal frameworks across the organisation
What you bring
- An LLB or equivalent legal degree and admission as an Attorney (or equivalent)
- 8+ years’ post-qualification experience, ideally in top-tier law firms or financial institutions
- Strong expertise in commercial, fintech, banking, and regulatory law
- Proven experience handling large-scale, high-risk, cross-border transactions
- Exceptional contract drafting and negotiation skills
- Experience working across Africa, the UK, and/or Europe (advantageous)
- Strong business acumen with the ability to translate legal complexity into practical advice
What sets you apart
- A strategic thinker who can balance risk with business opportunity
- A confident leader with the ability to influence senior stakeholders
- Highly adaptable, thriving in a fast-paced, evolving environment
- Strong communicator with the ability to simplify complex legal concepts
- A collaborative mindset with a passion for building and mentoring teams
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Why this role matters
- You won’t just oversee quality you’ll define it. From customer conversations to AI driven journeys, you’ll ensure consistency, drive improvements, and influence how millions experience our services.
What you’ll do
Lead quality, lead people
- Manage and mentor a team of QA Specialists and a QA Coach
- Drive performance, development, and a culture of continuous improvement
- Ensure escalations and complaints are handled effectively and professionally
Own the customer experience
- Define and maintain quality standards across all channels (voice, chat, social, email)
- Analyse customer feedback, complaints, and QA insights to identify pain points
- Turn insights into real operational and product improvements
Drive impact through insights
- Monitor trends in QA scores, escalations, and CSAT
- Conduct root cause analysis and provide actionable recommendations
- Deliver clear, data-driven reports to leadership
Shape the future with AI
- Establish and monitor quality standards for AI-enabled interactions
- Partner with AI teams to improve chatbot performance and automation journeys
- Identify and resolve automation gaps using QA insights and tools like Vela
Build systems that scale
- Develop and maintain QA frameworks, scorecards, and processes
- Ensure consistency, governance, and calibration across teams
- Continuously improve QA tools, methodologies, and workflows
What you bring
- 5–7 years’ experience in Quality Assurance or Customer Support (contact centre environment)
- 3+ years in a leadership or managerial role
- Strong understanding of customer experience, QA frameworks, and escalation management
- Experience working with multi-channel support environments
- Ability to translate data into meaningful, actionable insights
What sets you apart
- A strong leader who can coach, influence, and inspire teams
- Analytical thinker with a passion for solving customer pain points
- Comfortable working at the intersection of people, process, and technology
- Adaptable and resilient in a fast-paced, evolving environment
- Curious about AI and automation in customer experience
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Role Overview
- We are looking for a driven and hands-on Regional Supervisor to lead, support, and optimise field operations across multiple locations. This role is ideal for someone who thrives in fast-paced environments, enjoys working with people, and is passionate about delivering operational excellence.
- You will play a critical role in ensuring that agents and service points operate efficiently, remain compliant, and consistently deliver a high-quality customer experience.
Key Responsibilities
- Supervise and support field agents and service providers within the assigned region
- Monitor daily operations to ensure service delivery standards are met
- Conduct regular site visits to assess performance, compliance, and customer experience
- Provide coaching, training, and ongoing support to agents to improve productivity
- Ensure adherence to company policies, procedures, and regulatory requirements (e.g., AML/CFT)
- Identify operational challenges and implement practical solutions
- Track and report on regional performance metrics and KPIs
- Build and maintain strong relationships with agents and stakeholders
- Assist with onboarding and training of new agents
What We’re Looking For
- Diploma or Degree in Business Administration, Management, HR, or related field
- 1–3 years’ experience in operations, field supervision, or administration
- Strong leadership and people management skills
- Excellent communication and problem-solving abilities
- Ability to work independently and manage multiple locations
- High level of attention to detail and accountability
- Willingness to travel within the region
Key Competencies
- Leadership & Team Development
- Operational Efficiency
- Stakeholder Engagement
- Compliance & Risk Awareness
- Adaptability in Dynamic Environments
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Why this role matters
- You’ll sit at the intersection of data, technology, and business turning raw, fast-moving data into reliable, high-impact data products. Your work will directly influence decision making across a growing fintech platform serving millions.
What you’ll do
Build the foundation of insight
- Design and develop scalable data models (facts, dimensions, data marts) in Snowflake
- Translate business needs into clean, reusable, and trusted data assets
- Build and optimise ELT pipelines using SQL and modern tooling
Drive quality and performance
- Implement data quality checks, governance, and validation processes
- Continuously improve model performance, structure, and usability
- Ensure data is accurate, reliable, and ready for decision-making
Collaborate and influence
- Work closely with Data Engineers, Analysts, and Data Scientists
- Partner with stakeholders to turn requirements into impactful solutions
- Contribute to Agile delivery, sprint planning, and peer reviews
Shape the data ecosystem
- Collaborate with architects on data modelling standards and architecture
- Contribute to evolving best practices, tools, and frameworks
- Mentor junior team members and support a culture of learning and excellence
What you bring
- 5+ years’ experience in Analytics Engineering / BI Development
- Advanced SQL skills with strong experience in data transformations
- Solid expertise in dimensional modelling (Kimball, star/snowflake schemas)
- Experience with Snowflake, Matillion (or similar), and ELT pipelines
- Understanding of data quality, governance, and testing principles
- Experience working in cross-functional, Agile teams
Our tech stack
- Snowflake (Cloud Data Warehouse)
- Matillion (ETL orchestration)
- Git + Liquibase (Version control & CI/CD)
- SQL (Primary language)
Nice to have
- Python for data automation
- Exposure to Power BI or similar BI tools
- Experience with data testing frameworks and observability tools
- Background in fintech, consulting, or high-growth environments
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Role Overview
- Mukuru is on the lookout for a Senior DevOps Engineer to play a key hands-on role in building, operating, and continuously improving our cloud platforms and delivery pipelines.
- This role sits within the Technology Solutions function and works closely with the Cloud Infrastructure Manager and Cloud Architect, as well as Software Engineering, Software Architecture, and Security teams.
- You’ll help ensure our cloud infrastructure and DevOps practices are secure, observable, resilient, and scalable — enabling engineering teams to deliver safely and efficiently in a regulated fintech environment.
Key Responsibilities
- Build, operate, and improve cloud infrastructure across environments (production, staging, development) as part of a collaborative DevOps team.
- Implement and maintain infrastructure-as-code, CI/CD pipelines, and automation to improve reliability and delivery speed.
- Monitor, secure, and optimise cloud platforms, ensuring performance, availability, and recoverability.
- Proactively improve monitoring, alerting, and observability, and contribute to incident response and post-incident reviews.
- Support redundancy, failover, backup, and disaster recovery mechanisms in line with business RTOs and RPOs.
- Collaborate closely with our internal security team, and apply DevSecOps practices, including vulnerability management, patching, intrusion detection/prevention, and secure configuration.
- Collaborate closely with Software Engineers to reduce friction between development and operations.
- Produce and maintain technical documentation, including system diagrams and operational runbooks.
- Research and evaluate new tools and technologies that improve platform reliability, security, and developer experience.
- Participate actively in agile ceremonies and contribute to continuous improvement initiatives.
- Take ownership of your own professional development and technical growth.
What We’re Looking For
- Grade 12 (required)
- Relevant tertiary qualification (advantageous)
- 7+ years’ experience in DevOps, Cloud Infrastructure, or Systems Engineering
- Strong experience with AWS (Azure or GCP exposure is beneficial)
- Solid Linux administration experience in production environments
Proven experience with:
- Infrastructure-as-Code (Terraform preferred)
- Containers and orchestration (Docker, Kubernetes, Argo CD)
- CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins)
- Monitoring & Logging (Prometheus, Grafana, ELK, Loki)
- Experience with configuration management tools (Ansible, Puppet or Chef)
- Proficiency in at least one scripting language (Python, Bash, or Ruby)
- Understanding of core infrastructure components:
- Web servers (NGINX, Apache)
- Databases (MySQL/Postgres)
- Messaging systems (RabbitMQ, Beanstalkd)
- Networking (DNS, load balancing, firewalls, proxies)
- Experience supporting secure and compliant environments. Exposure to PCI-DSS and/or ISO27001 is advantageous.
- Familiarity with agile delivery practices and DevOps culture
- Experience working in Fintech, Technology, or other high-growth environments
Key Competencies
- Problem-solving and analytical thinking
- Strong collaboration and communication skills
- Attention to detail and operational excellence
- Proactive risk identification and mitigation
- Adaptability in fast-paced environments
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- An exciting opportunity has become available for a Territory Sales Supervisor - China Market to join the Mukuru team in Johannesburg.
- To provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales in all China sending countries.
- The Sales Lead reports directly to the Sales Manager-China Market.
This position is responsible for:
- generating sales through agent army,
- marketing the enterprise and corporate products and all other Mukuru products, this involves marketing collateral in all sending countries,
- Pushing brand awareness and managing brand across partnerships and verticals,
- internal liaison for SMH and Group Marketing,
- grow transactions for products that sit in all China sending countries
- Sales and market relevant operation & implementation to support sales and marketing
- Travel domestically and internationally to expand China market and work closely with country managers.
Duties and Responsibilities (include but is not limited to):
- Providing advice and guidance to agents
- Analyse and monitor transaction statistics
- Motivate and strategize on how to incentivise the agent army
- To activate agents for new corridors
- To ensure sufficient stock of marketing collateral is available
- Engage with potential customers and market the enterprise product.
- Custodianship of the Mukuru brand and maintenance of that standard.
- Engaging with ex-pat communities to understand their remittance needs
- Establish the viability of potential new corridors
- Engage new biz dev and projects regarding new potential corridors
- Conducting marketing research and write reports in BIP markets
- Conduct multiple domestic and international visits to sales agents
- Conduct filed work in all China sending countries
- Conduct various activations on requests
- Manage the stock and marketing collateral
- Manage the sales budget effectively
- Monitor targets and budgets to ensure alignment
- Curate weekly sales statistics
- Gather and present location specific information on sales
- Generate weekly travel plan
- Generate weekly report
- Liaise with HR to resolve any staff issues
- Solve escalated queries
- Assist with recruitment of new sales agents
- Ensure that all staff have sufficient training before commencing employment
- Liaise with community association
- Liaise with chambers of commerce
- Liaise with the relevant organizations
Key Requirements:
- Sales and Marketing qualification. (Essential)
- High School/Matric
- At least 5 years sales experience, of these, 2 years should be at managerial level (Essential)
- English & Chinese (essential - fluency in speaking and reading)
- Experience in managing a Salesforce
- Experience in domestic and international travels
- Knowledge of sales and marketing principles
- Knowledge of how to generate marketing collateral
- Knowledge of marketing collateral
- Knowledge of procurement methodology
- Knowledge about market research and report
Additional Skills:
- Verbal and written communication skills in English
- Selling skills
- Time management skills
- Organisational & administrative skills
- Interpersonal skills
- Driving skills
- Language skills: Chinese
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The Role
- The Treasurer is responsible for monitoring and managing funding positions across multiple accounts, ensuring that all partners and internal verticals are sufficiently pre-funded to meet operational demands.
- You will work closely with internal finance teams, business stakeholders, banks, auditors, and third-party partners to ensure smooth treasury operations and sound financial risk management.
What You Will Be Responsible For
Cash & Liquidity Management
- Monitor daily funding positions across pay-out partners and own verticals
- Ensure sufficient liquidity to meet operational requirements
- Identify potential funding gaps and proactively manage exposures
Forecasting & Financial Planning
- Assist in preparing short-, medium- and long-term cash flow forecasts
- Analyse trends to support strategic funding decisions
- Support surplus cash management to maximise returns while mitigating risk
Risk & Controls
- Support the implementation and monitoring of financial risk management strategies
- Develop and enhance preventive and detective treasury controls
- Understand financial and operational risk exposure across funding channels
Partner & Bank Relationship Management
- Liaise with banking partners, auditors and third-party pay-in/pay-out providers
- Maintain strong working relationships with external stakeholders
- Manage administration of treasury accounts with external providers
Reporting & Process Optimisation
- Assist with treasury reporting and performance tracking
- Support new product launches from a treasury perspective
- Contribute to improving treasury processes, systems and documentation
- Maintain structured, process-driven workflows
What You Bring
Qualifications & Experience
- Grade 12 (Essential)
- BCom Accounting or relevant qualification (Essential)
- SAICA Articles (Advantageous)
- 3+ years’ treasury experience (Advantageous)
- Experience within a multinational environment (Advantageous)
- Strong understanding of accounting principles
Technical & Professional Skills
- Advanced Excel proficiency
- Strong analytical and problem-solving ability
- Excellent organisational and time management skills
- High attention to detail
- Strong communication skills, comfortable engaging senior stakeholders
- Process-oriented mindset
Method of Application
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