Rep II- Customer Support Operations (GCC Africa- Remote) at TransUnion

What You'll Bring:

• Customer Support Representative to assist our customers with technical problems when using our products and services.
• Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
• To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
• You should also be familiar with help desk software. 1-3 Years experience required.

Impact You'll Make:

• Respond to customer queries in a timely and accurate way, via phone or email
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities