Reservationist at Radisson Hotel Group

Job Description

• Handles all incoming calls for accommodation, respond to all enquiries in a timely manner
• Resolves issues with guest in best possible way, bearing in mind the interest of the hotel and the guest
• Maintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times
• Sell our products and services to meet guests needs in line with our concepts, with a focus on hotel profit
• Follow up on no-shows, commissions and loyalty programs
• Builds and maintains strong working relationships with entire hotel focusing on Front Office, Housekeeping, Guest Relations, Sales and/or Meeting & Events and F&B.

Qualifications
In order to be successful, the candidate needs to possess:

• At least 1-2 years Reservations experience in a 4/5 star hotel
• Excellent communication skills
• Computer literacy is essential, with experience in using PMS - EMMA/Opera
• Excellent time management and organisational skills as well as accept a flexible work schedule when necessary
• The ability to use own initiative and work in a pressurised environment
• Excellent team player skills
• Fluency in English, both written and oral
• Excellent telephone manner and a clear voice
• High levels of motivation, enthusiasm and be innovative