Reservations Agent at Lion Roars Hotels & Lodges

Overall Job Purpose:

To be a professional, friendly and efficient point of contact for all guests and colleagues and ensuring that the facilities are sold in such a way that maximises revenue whilst satisfying guest expectations.

Principal accountabilities:

• To ensure you are fully aware of all tariffs, facilities and current activities.
• To liaise with all departments and communicate any special requirements of individual guests.
• To maintain the inventory and rates through the main channels of distribution, in order to achieve maximum occupancy and revenue.
• To ensure that all reservations, enquiries and requests are confirmed in line with company policy.
• To achieve maximum revenue profit potential while satisfying clients needs.
• To be aware of and maintain relationships with regular guests to encourage repeat business.
• To ensure that the portfolio database is maintained with accurate records for clients, agencies and companies.
• To be aware of all front office procedures and assist with reception duties when required.
• To ensure accuracy and attention to detail is maintained on all stages of reservations from the initial enquiry to the guest’s departure, which includes correspondence checking on a daily basis.
• To work to a rota set by your head of department and to understand this will be in accordance with business demands.

Profile:

• Fluent in spoken and written English
• Excellent telephone manner
• Excellent attention to detail
• Experienced in hotel front office operations or sales in a four or five star
• Computer literate, ideally with Portfolio experience
• Well presented, friendly, professional

Competencies:

• Commitment
• Customer Service
• Teamwork
• Open communication
• Confidence
• Initiative
• Flexibility