RSA- Senior Corporate Travel Consultant (Cape Town) at Flight Centre Travel Group

Purpose:

• To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.

Primary duties and responsibilities (KRAs)

Customer experience:

• Drive a customer service mentality by delivering on the brand CVP’s
• You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
• Ensure enquiries are actioned as per agreed SLA.
• Quarterly client reviews and visits
• Consult with client and identify additional opportunities (iCRM)

Systems and processes:

• Adhere to One Best Way finance process and procedures
• Manage client payment including invoicing and statements
• Assist your colleagues with their portfolios where necessary
• Attend all conferences and team meetings.

Sales Ability :

• Follow the one best way sales process
• Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
• Sales orientated and can work towards targets, commission and incentives
• Achieve monthly targets
• Sales ability, drive brand initiatives for greater customer engagement & retention

Hierarchy:

• Assistant Team Leader, Team Leader, Area Leader, GM

Internal:

• Key communication and relationships:
• Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager

External:

• Customers; Suppliers

Job Requirements

Education and qualification:

Added advantage

• Matric
• Relevant Tertiary qualification, e.g. Travel qualification

Experience:

• Minimum 3 - 5 years working in the travel industry
• Senior consultant – preferable
• Amadeus – Preferable