RTA - WFM (Night Shift) at WNS Global Services SA

Job Description

WFM Real time monitoring Role . 

• MIS background preferred
• Good Communication Skill along with Advance Excel Knowledge 
• Power BI / Macros will be added advantage
• Knowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable

Qualifications Required:

• Matric/Grade 12 certificate.

Experience, Knowledge, Skills and Attributes Required:

• 6-12 months’ experience in a Customer Service environment (preferably in a collections environment);
• Preference will be given to candidates with experience in dealing with international clients (particularly in the UK);
• High proficiency in verbal and written English (a neutral accent is preferred as customers are businesses based in the UK);
• Customer orientation in an international and multicultural context; able and willing to find out what the customer wants and needs and to act accordingly; taking the organization's costs and benefits into account;
• Focus on quality; set high quality standards for your work and strive for continuous improvement.