Sales Administrator - Edenvale at Motus Holdings Limited

Position Overview    

• The Sales Administrator will be responsible to provide a full range of customer services duties as well as assistance to the sales staff to satisfy the needs and expectations of the organizations clientele. 

Specific Role Responsibilities    

• Provide administrative support to customers and other strategic partners
• Handle queries and provide resolutions to such queries
• Following up on queries/cases until resolved
• Ensuring customer satisfaction is always met
• Ensure optimal service delivery by answering all requests for assistance e.g., emails and telephone
• Perform data entry
• Check policy schedules
• Assist with Compliance & Validation of calls.
• Ensure that client’s data is always kept up to date
• Accurately logging cases on the system
• AD Hoc Duties

Qualifications and Experience    

• Grade 12 
• Min 2-3 years in Administration / Customer care experience in a same or similar role
• Short- term insurance experience advantageous

Skills and Personal Attributes    

• Excellent telephone skills with professional telephone manner, commercial acumen, and the capability to communicate with enthusiasm and drive
• Excellent communication skills (verbal and written) – Good command of the English language
• Assertive
• Ability to multi-task – excellent time management
• Accuracy and attention to details
• Ability to work under pressure
• Sense of urgency deadline/ driven
• Team player and & can work independently
• Computer literate (MS Word, MS Excel, MS Outlook)
• Criminal and Credit Clear
• Own transport or reliable transport