Sales Capability Lead at Unilever

Main Job Purpose

Unilever Food Solutions (ufs.com) is the dedicated food service business of Unilever. A €2.8bnbusiness, we operate in over 70 countries, serving chefs with professional culinary solutions and services.

Our Purpose is “we free you to love what you do” and we are passionate about servingchef’s needs in a pioneering way.

This is an exciting time to join the Customer Development Team in UFS! We see chefs changing behavior, moving away from a traditional offline model, to new and accelerated channels like Ecommerce supportedby multiple online and offline touch points. This provides a world of challenges and opportunities to future proofing our Business while winning today in the marketplace.

The CD Operations Team are the ‘air traffic controllers’ for our sales force in the markets and a recritical to ensure that data, capability, systems and tools are leading edge for our salesforce and business. This role will be focused on:

• Implementation of local capability strategy and responsible for driving improvements in order to support UFS strategic objectives

• Owning and managing the learning needs and delivery of the training programmes identified

• Capability execution via learning programmes, coaching, on the job training, global tools/materials and sharing of best practice.

KEY INTERACTIONS:

This role reports into CD Operations Manager and key interactions include:

• Local CDLT

• Full CD Team – Pull/Telesales/Push/C&C/AKAM

• Local Marketing Team

• Global Capability Team

KEY ACCOUNTABILITIES:

The key accountabilities of the Sales Capability Lead  will flex around the following key areas:

• Identifying priority capability needs of the country through conducting Learning Needs Analysis for CD Capabilities

• Conduct train the trainer sessions with Regional Sales Managers for relevant programmes where applicable

• Owner of Armstrong Application Training material (updated as per Sprint Release process) 

• Regional Armstrong training with follow up execution support to ensure rigour and discipline

• Establishing KPI to measure effectiveness of learning programmes and track progress

• Developing the annual plan (combining global programmes  and local needs) aligning to business needs as per IBP requirements

• Introducing and driving adoption of new learning methods in line with global strategy

• Co-ordinating localisation of global programmes as required

• Identifying, managing and working with external partners to deliver training where appropriate

LEADERSHIP BEHAVIOURS AND EXPERIENCE REQUIRED: 

Standards of leadership applicable for this role are listed below:

• Passion for High Performance

• Talent Catalyst

• Business Acumen

Experience & Skills required :

• Collaborative – works with CDLT and other key stakeholders

• Well organised and detailed orientated

• Stakeholder Management – clear communication with excellent presentation skills

• Strong discipline and rigour in follow up

• Ability to hold self/others accountable for delivery

• Ability to work under pressure and to deadlines

• Change Management – ability to manage environment through change

• Implementing capability development programmes

• Selling Skills and Sales Expertise

• Coaching

• Training

• MS office – Advanced PowerPoint

• Digital Mindset and Focus

• System/Technology driven