Sales Manager: Pre-Owned - Renault Melrose at Motus Holdings Limited

GENERIC JOB OUTPUTS

PROCESS

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Assist with trade-in's and evaluations if and where applicable.
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed to increase sales.
• Contribute to the development of the appropriate strategy and set targets within area of accountability.
• Define standard operating procedures (SOPs).
• Direct and control the management of legal and litigation processes.
• Ensure that sales executives achieve minimum sales activity standards as measured by sales activity management system.
• Ensure vehicle stock is managed in accordance with company /M/ Importer policies.
• Establish and sustain business and M/Importer relationships.
• Implement and manage end-to-end processes.
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
• Manage all operational risk and risk mitigation initiatives.
• Manage operational risk and risk mitigation initiatives.
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
• Manage the maintenance of content on digital and social media platforms in accordance with M/Importer and organisational standards.
• Monitor and report on progress against operational plans and adjust where required.
• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Resolve problems by applying the necessary discretion and guidelines.

FINANCE

• Ensure gross profit targets are met or exceeded and take corrective action where applicable.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.
• Manage financial activities in line with approved policies and procedures.
• Manage, monitor and report on budget variances and provide solutions.

CLIENT

• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Achieve and exceed M/Importer target in alignment with Customer Service Index.
• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Manage CRM processes and procedures.
• Plan, manage and monitor processes to ensure customer service excellence.
• Provide advice and support to customer with regard to their requirements in order to achieve and maintain set customer service excellence standards, aligned to M standards.

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Manage teams within the context of defined processes, set required performance parameters and act as coach and mentor where required.
• Monitor and positively influence and manage change, and offer operational support where required.
• Own and live up to company values.

Minimum Qualification

• Matric and any relevant tertiary qualification.

Minimum Experience

• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience