Hot Vacancies at Motus Holdings Limited

GENERIC JOB OUTPUTS

PROCESS

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Assist with trade-in's and evaluations if and where applicable.
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed to increase sales.
• Contribute to the development of the appropriate strategy and set targets within area of accountability.
• Define standard operating procedures (SOPs).
• Direct and control the management of legal and litigation processes.
• Ensure that sales executives achieve minimum sales activity standards as measured by sales activity management system.
• Ensure vehicle stock is managed in accordance with company /M/ Importer policies.
• Establish and sustain business and M/Importer relationships.
• Implement and manage end-to-end processes.
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
• Manage all operational risk and risk mitigation initiatives.
• Manage operational risk and risk mitigation initiatives.
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
• Manage the maintenance of content on digital and social media platforms in accordance with M/Importer and organisational standards.
• Monitor and report on progress against operational plans and adjust where required.
• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Resolve problems by applying the necessary discretion and guidelines.

FINANCE

• Ensure gross profit targets are met or exceeded and take corrective action where applicable.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.
• Manage financial activities in line with approved policies and procedures.
• Manage, monitor and report on budget variances and provide solutions.

CLIENT

• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Achieve and exceed M/Importer target in alignment with Customer Service Index.
• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Manage CRM processes and procedures.
• Plan, manage and monitor processes to ensure customer service excellence.
• Provide advice and support to customer with regard to their requirements in order to achieve and maintain set customer service excellence standards, aligned to M standards.

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Manage teams within the context of defined processes, set required performance parameters and act as coach and mentor where required.
• Monitor and positively influence and manage change, and offer operational support where required.
• Own and live up to company values.

Minimum Qualification

• Matric and any relevant tertiary qualification.

Minimum Experience

• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience

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The responsibilities of a Technician include the following tasks:

• To carry out diagnostic work and support mechanics as instructed by the Foreman
• To provide advice and support to mechanics on technical matters
• To carry out fault diagnosis to aid and speed vehicle servicing
• To ensure diagnostic equipment is used for vehicle examinations
• To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time
• To ensure standards maintained with vehicle care and safety whilst performing functions
• To ensure vehicles are returned to the customer after service in a neat and clean condition
• Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
• To recommend purchase of capital equipment

Admin functions:

• To complete forms and documentation included in the company's service routine
• To draft and prepare any reports required
• Ensure effective communication with staff, across departments, with customers and service providers
• Willingness to participate in marketing campaigns when required for the furtherance of the business.
• IMPORTANT – Standby and the responsibility thereto is a compulsory function of this position and no relaxation on this will be accepted. 

Minimum requirement:

• Minimum 5 years’ experience working as a Diesel Technician on commercial vehicles.
• Qualified Diesel Technician
• Valid driver’s licence
• Isuzu Truck Experience advantageous

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Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
• Maximize second gross profit.
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
• Provide specialized need analysis & financial and insurance advice and support to clients.
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits

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Key Responsbilities:

Digital Marketing & Paid Media

• Plan, execute, and optimize high-performing paid media campaigns across Facebook, Instagram, Google Ads, and other platforms to drive lead generation and conversions.
• Take ownership of in-house campaign management, ensuring efficient budget allocation and strong ROI.
• Use data-driven insights to optimize ad spend, targeting, lead generation and creative performance for maximum impact.
• Conduct A/B testing to refine messaging, audience segments, and ad formats for maximum conversion rates.
• Track and analyze campaign performance metrics (cost per acquisition, cost per sale, lead quality, conversion rates, CPC, CTR and ROI) to continuously optimize and improve results. 

Social Media & Content Strategy

• Manage getWorth’s social media platforms (Facebook, Instagram, LinkedIn, TikTok and YouTube) with engaging content tailored for the used car market and manage community engagement.
• Work with the creative team to develop eye-catching ads, educational content, video campaigns and promotions.
• Keep a pulse on automotive trends, competitor strategies and customer behavior to refine targeting and messaging.

Data Analysis & Reporting

• Monitor Google Analytics, Meta Business Suite, and other reporting tools to track performance and suggest improvements.
• Provide weekly and monthly reports on campaign effectiveness, lead conversion trends and engagement.
• Identify trends and insights to optimize campaigns.
• Work closely with sales and acquisitions teams to align marketing efforts with operational needs and showroom stock levels.

Brand & Growth Strategy Support

• Support the Head of Marketing in developing marketing strategies to enhance brand awareness and lead generation.
• Research competitor strategies and industry trends to identify new opportunities.
• Assist in executing email marketing campaigns and customer retention initiatives.

What we're looking for:

• Proven experience in running high-performing paid media campaigns, with a strong focus on lead generation and conversion tracking.
• Strong experience in Facebook Ads Manager, Google Ads, and performance tracking tools.
• Data-driven mindset with the ability to track key performance metrics and optimize campaigns accordingly.
• Experience in budget management and strategic ad spend allocation to maximize returns.
• Passion for the automotive industry or the ability to quickly learn about used car sales, acquisitions and trade-ins psychology.
• Excellent communication skills and the ability to work in a fast-paced, results-driven environment.
• Experience: 2+ years in digital marketing, paid media, or social media management

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The responsibilities of an Administrator: Dealer Warranty include the following tasks but not limited:

• Costing of Job cards with the use of labour operation codes
• Effective and Efficient management of work-in-progress
• Preparing technical reports
• Loading Maintenance claims on the OEM maintenance system/platform
• Using the VOSP system
• Costing of Warranty Job cards according to Labour Operation codes
• Loading of all warranty claims on UCHP and Kuzer system.
• Control over warranty claim store—weekly inspection for sign-off by Foreman and Service Manager.
• Responsible for preparation and liaison at warranty audits
• Warranty parts disposal with RSM
• Warranty claims, payment follow up

Minimum requirement:

• Senior Certificate (Grade 12)
• A minimum of 2-3 years in the automotive service industry. Prior experience in a technical role or as a service advisor and/or Warranty Clerk would be ideal.
• Basic technical understanding and background are essential.
• Direct experience as a Warranty/Costing Clerk will be an advantage.
• Knowledge of UCHP, Automate, VOSP, and  Planner Service.
• Relevant OEM experience is highly desired.
• Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
• Computer literate
• Knowledge of dealership policies and procedures is essential.
• Knowledge ofthe  competitive motor industry.
• Knowledge of relevant operating systems would be an advantage.
• Multilingual with languages generally spoken across the area and customer base is necessary.
• A general understanding of mechanical/technical terms is essential.
• Basic knowledge of accounting practices is highly desired.

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Minimum Qualifications and Experience needed:

• Matric
• Computer literate
• Previous experience in dealership mandatory
• Previous experience as a Bookings Clerk mandatory
• Previous experience as a Receptionist
• Customer Service Experience is essential
• Technical Experience, advantageous
• Knowledge of dealership policies and procedures is essential.
• Knowledge of competitive motor industry.
• Basic mathematical ability (numeracy)
• Knowledge of relevant operating systems (Drive) would be an advantage.
• Multilingual with languages generally spoken across the area and customer base is necessary.

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Oversight of the Spare Parts Business for various East African country dealerships:

• Oversee management of the process of Spare Parts ordering for the region.
• Oversee Inventory planning for territories and networks
• Execute inventory management tasks aimed at improving Spare Parts service levels and reducing obsolescence
• Review and asses daily stock ordering and replenishment requirements throughout network.
• Measure Spare Parts performance in territories and ensure that parts availability targets are met by formulating action plans, communicating them, and highlighting concerns.
• Assistance with spare parts store process implementation / training / monitoring
• Ensure company policies relating to Spare Parts are implemented and adhered to.
• Volume target setting (assistance) and follow up.
• Present information and recommendations demonstrating methodology and logic throughout the parts business.
• Facilitate the training and development of team members in the territory.
• Provide advice and assistance to team members.
• Ensure management of Spare Parts function, to ensure delivery of high level, quality service, and on time delivery of service to customers to ensure growth and expansion to achieve targets.
• Spare Parts Marketing
• Assistance with spare parts new store implementation.
• Ensure Spare Parts training is delivered to the territory according to needs identified and annual budget plan.

Qualifications and Experience

• Minimum of 8 - 10 years’ Spare Parts experience in Motor Industry / Dealership environment.
• At least 5 - 10 years’ experience in a management role
• Relevant degree / diploma.
• Experience in Management Reporting, Business Plan development, Process Management, and meeting revenue and budget targets

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Specific Role Responsibilities

• The achievement of the budgeted Profit before Tax.
• Achievement of at least 90% of franchisor VW sales targets.
• Support Business Manager in respect of sighted deals.
• 100% of all deals should be sighted, Deal file compliance.
• The achievement of CSI based on the three months national rolling average.
• Risk Management, Compliance with group process policy.
• Meet BEE objectives of the DTI scorecard.
• Training and development.
• Staff turnover.
• Customer Care Standards Procurement Trade in processes.
• Outright purchase process.
• Demo Vehicles.
• Trade Sales-trade-ins sold directly to the Trade.
• Vehicles kept for stock.
• General Consignment Vehicles.
• Appraising vehicle value
• Social Media Marketing.

Adhere to:

• Values of Lindsay Saker
• Applicable legislation - such as FAIS & FICA, POPI, CPA.

Qualifications and Experience

• Higher Certificate and / or Advanced National (Vocational).
• Certificate with NQF Level 4.
• Management and or marketing degree will be an advantage.
• Recognised Management Diploma of Certificate related to VW Industry qualification (or working towards).
• Experience in used vehicle sales 7 Years’ experience
• 3 Years’ experience in Management
• Industry Legislation compliance / Knowledge,
• Valid driver’s License.
• Proven track record in managing people and working on VW software systems.

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KEY RESPONSIBILITIES:

• Assist the sales team with administrative tasks such as preparing quotes, processing orders, capturing sales activity data, and maintaining customer records.
• Coordinate and schedule meetings, demos, and vehicle test drives for prospective customers, if requested.
• Provide real-time support and resolve customer inquiries, ensuring timely and effective communication.
• Assist with vehicle deliveries; delivery/ collection of sales-related documentation and items (e.g. natis documents, number plates, spare keys etc.) where required.
• Learn and engage in the vehicle sales process.
• Ensure timely follow-ups with customers and other relevant stakeholders.
• Prepare invoices, purchase orders, and maintain updated records of sales agreements.
• Maintain accurate sales records, including customer contact details, deal files, order statuses, and sales performance info.
• Assist in preparing sales reports, forecasts, and presentations for management meetings, if requested.
• Monitor vehicle stock levels and communicate with internal stakeholder to ensure stock availability.
• Coordinate with internal departments (e.g., service, parts, F&I, admin) to ensure a smooth sales process, fitments and resolution of queries.
• Support sales team in ensuring the highest level of satisfaction throughout the sales process.
• Attend all training and remain up to date with new information pertaining to product, process or other, as required.

REQUIREMENTS:

Qualifications:

• Minimum of Grade 12/ Matric
• A 3-year diploma or degree Business, Sales, Marketing, or related field is preferred.
• Valid Driver’s License and safe driving record.
• Proficient in MS Office (Excel, Word, PowerPoint). Experience with CRM systems is a plus.

Knowledge & Experience:

• 1+ years in a sales coordination or similar administrative role in the motor industry or related field.

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Key Tasks:

• Customer and sales management.
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow existing customer base.
• Prospect for new customers and maintain existing customer relationships.
• Sell vehicle features and benefits.
• Handle customer questions and overcome objections.
• Professionally handle the vehicle handover to the customer.
• Manage customer expectations to ensure effective delivery of service.
• Marketing via social media and accepted digital platforms, and promotions.
• Attend regular sales meetings.
• Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.

Experience Required:

• A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
• Solid PRE-OWNED vehicle sales background would be of advantage.
• A proven track record of meeting monthly targets and experience in cold calling to develop a client base.

Qualifications Required:

• Senior Certificate (Grade 12)