Sales Officer - Jane Furse at Safal Steel

Primary purpose of the job

• The main purpose of the position is to support efficient store operations by assisting with the stacking, packing, strapping, and storage of both raw materials and finished products. The role also involves delivering prompt and professional customer service, providing accurate product advice and tailored solutions to meet customer needs and successfully close sales.
• Additionally, the position supports the Store Manager in driving sales performance and customer engagement, while offering a clear development pathway toward progression into a Store Manager role.

Main Responsibilities

• Support the Store Manager in driving customer sales and delivering excellent customer service.
• Proactively identify and engage potential customers to generate new business opportunities (e.g., canvassing and activations).
• Ensure correct wrapping, stacking, and packing of finished goods in accordance with company standards and customer requirements.
• Monitor product quality and promptly report any defects or concerns to the Store Manager.
• Participate in stocktaking activities and attend training sessions as required.
• Continuously review and improve personal sales performance against set targets.
• Maintain accurate pricing across all displays, ensuring products are clearly labelled with price points, shelf labels, and price talkers.
• Assist with general housekeeping duties, including maintaining cleanliness and organisation within the store.
• Adhere to all health, safety, and hygiene regulations, contributing to a safe environment for both customers and employees.
• Wear the appropriate personal protective equipment (PPE) at all times and maintain a professional appearance.
• Uphold company standards relating to quality, service, and productivity.
• Carry out any additional duties as assigned by management from time to time.

Key competencies and skills:

• Strong computer literacy, including SAP experience, with good written and numerical skills.
• Effective merchandising of stock and maintaining store presentation standards.
• Maintain housekeeping standards, ensuring a clean, organised, and safe store environment in line with health and safety protocols.
• Strong customer relations skills, including communication in the store’s local language, and active participation in stock control and store security.

Requirements

Qualifications required:

• Minimum academic qualification: Matric, Certificate in Sales, Customer Service, or Retail Management
• Qualifications as an added advantage: Diploma or Degree in Sales, Marketing, Business Administration, or a related field

Experience required:

• General work experience (years): 01–02 years of sales or customer service
• Specific to the position (level/discipline/years): Experience supporting sales operations, customer service, order processing, quotation preparation, stock coordination and administrative support within a sales environment.
• Industry: Construction (Building Materials) – Roofing and Steel Products Retail/Distribution

Computer literacy:

• Basic Computer skills (MS Office – Word, Excel, Outlook)
• SAP (advantageous)

Language requirements

• Understand English and the Local Languages