Sales Operations Administrator - Centurion at Hello Group

Minimum Requirements    
SKILLS IN YOUR BACKPACK

• Grade 12 / Higher Certificate;
• 1 – 2 years experience in an Administration environment
• Appropriate knowledge in compiling Excel reports.

Duties and Responsibilities    
WHAT YOU'LL DO HERE
Sales Support Monitoring salesman activities daily on:

• Start and end times
• Stock dispatched
• Commission paid
• Duration of visits
• Vehicle tracking
• New dealers signed up
• Planning salesman schedules
• Updating salesman on their daily, weekly & monthly performance
• Telephonic training and support on all new processes that need to be implemented
• Compiling monthly expenses for payment(deductions/commissions/overtime)

Customer Support

• Assisting customers with telephonic support on all QMart and Hello Group products.
• Resolving and escalating customer queries regarding payments (commission/ongoing revenue payments/cash outs) in the quickest manner.
• Attending to requests from dealers or distributors (stock needed, sign-ups requested) and ordering their requests on the system.
• Monitoring and tracking salesmen on their marketing and branding activities and providing daily feedback.
• Assisting and monitoring sales representatives with stock, technical, performance, human resource and planning-related queries
• View salesman performance for the month (area, province, dealers).
• Daily communication with Sale Manager on the Salesman's performance, activities and actions for the week
• Ensuring that monthly stock takes are completed accurately and timeously by all salesmen.
• Compiling monthly quizzes to send out to the relevant salesman.
• Update salesman on Unique Visits, Electronic Sales, Area performance.
• Checking daily new dealer-created reports.
• Ensuring that all forms are received and are in order for dealers that have been created monthly.
• Stock- forecast for the month (ensuring all is in order) and ensuring stock is distributed according to performance.
• Promoting QMART and other Hello Group products and services.