Sales Operations Manager at Mama Money

As our Sales Operations Manager at Mama Money you will:

• Manage all Budget tracking and reporting.
• Analyse sales processes and optimise with automation and process mapping/controls.
• Approve and manage all sales agent expenses and fleet requests.
• Manage all agent queries and issues with admin assistance.
• Manage Agent training, processes and checks to improve agent education, loyalty and retention. 
• Assist with all new product roll out testing and troubleshooting.
• Be responsible for the agent recruitment process and targets and onboarding.
• Coordinate agent comms plan wrt: Updates, process changes, system changes and activations and events. 
• Collate all agent customer growth requirements. 
• Assist in troubleshooting Agent challenges. 
• Collate efficiency reporting and reporting back on KPI improvements and tracking.
• Train and communicate any product features - Track the efficiency of usage and results.
• Drive agent Morale and happiness and feedback. 

In your first 90 days at Mama Money you will:

• Get to know the team - from senior positions to field agents. Everyone matters
• Travel to key destinations in South Africa to understand our environment/operation, our competition and our customers.
• Take ownership of all administrative processes with a team member assisting on admin.
• Oversee and support agent queries process efficiencies and controls and drive automation and improvement.
• Own agent recruitment, onboarding and training processes to agents. 
• Have a good understanding of our product and value proposition compared to competitors.
• Drive Agent education and feedback to Customer Growth.

About you:

• Proven track record in a similar role (with a minimum of 4 years), preferably in large scaled B2C industries (insurance, retail, telecom etc.), i.e. agent-based distribution or retail distribution in South Africa demonstrating your ability to drive operational efficiency and manage sales processes.
• Strong coordinating, execution and communication skills, enabling you to effectively motivate and inspire the sales team, as well as collaborate with cross-functional stakeholders.
• Good analytical skills, allowing you to interpret sales data, identify trends, and make data-driven decisions to optimise sales strategies within operations.
• Ability to develop and execute operational sales plans, and track performance against goals.
• Structured and methodical way of working, with the ability to cope with competing demands and effectively prioritise tasks.
• Bias for action, can-do attitude, rolling up sleeves to get things done.
• Strong business acumen and market knowledge, keeping up-to-date with industry trends and best practices.
• Bachelor's degree in business administration, marketing, finance, or a related field. A relevant postgraduate degree or professional certifications would be advantageous.
• Detailed in admin and process management track record