Sales Specialist - Fourways at Leroy Merlin

Responsibilities:

• Engage with customers once the customer brief is allocated to confirm project details and communicate the kitchen project process and customer promise.
• Set up communication portals with customers, customer managers, measurement specialists, and designers, effectively conveying project details and scheduling measurement dates.
• Follow all steps of the kitchen sale process, including design, measurement, and quote, while adhering to the customer promise framework.
• Present design proposals to customers, providing a clear rationale for each design choice.
• Negotiate and finalize sales in alignment with the company's price policy, including installation and associated fees.
• Confirm stock availability and adjust quotations accordingly to fulfill project requirements.
• Ensure finalization of quotes and payment.
• Coordinate with stores to track stock delivery and accuracy of orders.
• Follow up with customers to confirm delivery and installation.
• Manage contractors associated with the project.
• Maintain compliance with the customer promise and address any challenges or concerns raised by customers during the process.
• Conduct site inspections to validate stock delivery, evaluate workmanship, and obtain kitchen sign-offs.
• Follow up with customers upon project completion to ensure their satisfaction.
• Work a flexible 40-hour week, subject to schedule adjustments.
• The Sales Specialist will be based in Campus (Head office, Fourways) but will be required to travel to different locations and stores. 
• Meet the Key Performance Indicators (KPIs) set by the platform manager.
• Provide training to staff and new joiners as required by the Project Manager.
• Contribute to the growth of the platform by implementing effective systems.

Requirements

Profile:

The ideal candidate should possess the following skills, experience, and attributes:

• Grade 12 or NQF 4 equivalent.
• Extensive knowledge of kitchen sales.
• Familiarity with relevant design and visualization tools.
• Excellent communication and customer service skills.
• Strong project management abilities.
• Active listening skills with a keen attention to detail.
• Exceptional organizational and time management skills.
• Ability to respect differing opinions, styles, and financial situations.
• Capacity to work effectively within a diverse team with multiple stakeholders.
• Thrives in a fast-paced environment and can handle multiple tasks.
• Can work well under pressure and efficiently prioritize tasks.
• Resilient, adaptable to change, stress-tolerant, and collaborates well across functions.
• Confident decision-maker and adept at problem-solving.
• Self-driven, able to work independently.
• Excellent problem-solving skills and the ability to address customer complaints.
• Must possess a valid driver's license