SAP Senior Support Consultant at Nedbank

Job Purpose

• Performs business and systems analysis, designs, implement, configures, supports and maintains SAP system. Plays a key role in realisation,  under limited direction, of business benefits in multiple functional areas or modules in the SAP system.

Job Responsibilities

• Contribute to quality and  financial goals by operating within agreed budget and by conforming to the Service Level Agreements.
• Plans and prioritise work outputs with a realistic sense of time a resources involved and in conformance to programming and/or configuration standards and /or documentation in line with best practices.
• Investigate and propose enhancements which will result in improved performance.
• Responds to customers with the appropriate level of urgency.
• Works under limited supervision of mentor/Senior in supporting the achievement of project/deliverables.
• Takes ownership in ensuring that customers expectations are met.

Customer liaison into business.

• Demonstrates an understanding of how SAP software, services, products and solutions add value to the business.
• Highlights potential project or solution risks and issues to project management.
• Acts in a functional integration specialist role  across various SAP disciplines.
• Actively support other team members on projects as well as SAP internal tasks.

Share knowledge.

• Prioritise and/or integrate multiple projects /tasks concurrently.
• Provide input  to highlight inter dependencies between projects and support.
• Deliver all project activities leading to the implementation of the requirements by applying project management principles.
• Deliver as per approved SDLC.
• Provide direction, configure and maintain the SAP system and provide support through alignment to the standards processes and procedures.
• Identify and Mitigate risk.
• Drive problem resolution.
• Keep up to date on Nedbank strategy and SAP technologies.
• Feels accountable for own activities and performance.
• Takes a disciplined approach and works effectively towards clear objectives and prioritises.
• Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
• Uses and share  information from different sources to aid in problem solving.
• Effectively resolves complex problems using creative approaches outside area of expertise.
• Maintain and sharing team  knowledge.
• Continually develop core skills, cross-functional expertise and business knowledge.
• Coach and mentor other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
• Participate in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Key Resposibilities

• Provide day-to-day support for the daily operation of SAP and related productive systems, interfaces, batch processing and resolve issues in a timely manner.
• Work with Business to resolve identified problems within prescribed SLAs, consult expert forums for problem resolution, provide solutions and substantiate proposed solutions
• Provide functional expertise and guidance to the business and colleagues on SAP functionality and processes. Suggest solutions to customer based on best business practices and processes as provided in SAP.
• Working closely with Development, Functional, Training and Basis teams on system additions, modifications, integration, testing and validations prior to production signoff and implementation
• Ensure that solutions delivered are of a high quality by implementing guiding principles around impact analysis, testing, optimisation and improvement

Essential Qualification
Matric and relevant IT Degree / Diploma

SAP FI Certification

Type of Exposure

• Relevant data analysis and interpretation
• IT Practices and Industry Knowledge
• Business Consulting skills
• Proficient Business Acumen
• Testing of software solutions
• Managing personal work delivery according to timelines and quality standards
• Building and maintaining effective relationships externally and internally
• Contributing to improve team performance
• Mentoring and coaching
• Strong SAP technical knowledge
• Minimum Experience Level
• Minimum 5 years SAP Functional /Support experience, specifically FI and /or CML/Loans Management
• Minimum 5 years business and systems analysis experience
• Minimum 5 years testing experience
• Exposure/Experience
• 5-10 years of SAP functional and/or support experience required

SAP modules (FI, CML)

• Strong analytical and troubleshooting skills
• Excellent communication skills and follow-through ability
• Business writing skills
• Leadership skills

Technical Knowledge

• SAP FI, CML/Loans Management
• System Development Life Cycle
• Agile Principles
• Basic ABAP understanding
• Test principles and process
• Banking knowledge
• Business principles
• Technical / Professional Knowledge
• Business writing skills
• Functions Specific Policies Procedures and system Knowledge
• Business Acumen
• Regulatory knowledge
• Testing principles and processes
• Data analysis
• SAP Architecture
• SAP System
• knowledge of SAP
• project management principles and methodologies
• Microsoft Office
• Business analysis
• Presentation Skills
• business consulting and facilitation skills
• System Development Life cycle(SDLC)
• ASAP
• Problem solving skills

Behavioural Competencies

• Building Customer Loyalty
• Continuous Learning
• Decision Making
• Innovation
• Managing Work
• Quality Orientation