SAP SuccessFactors Delivery Lead (Manager) at Deloitte

Main Purpose of Job

• The Lead/Manager – SAP SuccessFactors will be responsible for overseeing the implementation, configuration, and ongoing management of SAP SuccessFactors modules. This role will act as the primary point of contact for all SuccessFactors-related initiatives, ensuring alignment with business objectives, driving process improvements, and leading a team of SAP professionals.

Key Responsibilities:

• Lead end-to-end SAP SuccessFactors implementation and enhancement projects, including planning, resource allocation, and stakeholder management.
• Oversee the design, configuration, and customisation of SAP SuccessFactors modules (e.g., Employee Central, Performance & Goals, Recruitment, Learning, Compensation).
• Collaborate with HR, IT, and business leaders to gather requirements, define solutions, and ensure successful adoption of SuccessFactors functionalities.
• Manage, mentor, and develop a team of SAP SuccessFactors consultants and analysts, fostering a culture of continuous improvement and professional growth.
• Drive change management activities, including training, communication, and support to maximise user adoption and minimise business disruption.
• Establish and enforce governance, standards, and best practices for SAP SuccessFactors usage, data integrity, and security.
• Liaise with SAP and third-party vendors for issue resolution, upgrades, and new feature rollouts.
• Monitor system performance, gather user feedback, and identify opportunities for process and system optimisation.
• Ensure compliance with internal policies and external regulations. Oversee the development and delivery of HR analytics and reporting.

Qualifications

Essential Qualifications and Experience

• A minimum of 10 years of extensive, demonstrable experience in SAP SuccessFactors is imperative for this role.
• Proven track record of at least 3 years in a leadership capacity within a client-facing environment is essential.

Critical Technical Competencies

• Demonstrated ability to independently investigate and resolve complex technical issues within SAP SuccessFactors.
• Comprehensive expertise in end-to-end project lifecycle management, including implementation, maintenance, support, and documentation.
• Proficiency in client engagement, with a focus on translating business requirements into actionable blueprints, configurations, testing protocols, migration strategies, support plans, and continuous enhancement initiatives.
• In-depth knowledge and hands-on experience with key SAP SuccessFactors modules, including but not limited to Employee Central, Payroll, Recruitment, Learning Management System (LMS), Compensation, and Time Management/Evaluation.
• Verifiable experience in successfully completing at least two full lifecycle implementations of the Employee Central module.
• Advanced understanding of Employee Central integration within the SAP SuccessFactors ecosystem.
• Proven expertise in functional design methodologies and best practices.
• Substantial experience operating in client-facing or equivalent high-stakes environments is non-negotiable.
• Demonstrated proficiency in crafting and presenting comprehensive documentation to clients.
• Exceptional ability to leverage HR functional knowledge to inform and enhance process and/or technology solutions.
• Advanced consulting skills, including problem-solving, strategic thinking, and effective communication.