SCADA Service Engineer at Hitachi Energy

Job Description:

• At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories.  Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation   
• You will be part of Network Control that provides leading network management and control systems for planned and unplanned outage management, generation,
• transmission and distribution management systems, SCADA and process control solutions, and commercial energy portfolio management tools for planning, forecasting and running your day-to-day operations. Offerings comprise a broad range of solutions to address the most critical needs of utility and power companies.  
• We are looking for a service engineer with a broad profile that can manage several of the support tasks that is received from customers. The work consists of providing first line support to Hitachi Energy customers using Network Manager. Network Manager is the Hitachi Energy SCADA/EMS/GMS system.
• You will be part of a skilled and engaged team responsible for supporting the Network Manager customers when the systems are in production. Work is carried out in Johannesburg, South Africa, with remote connections to the customers.
• Enjoy working in a global team that works together and support each other with the goal of supporting the Network Manager customers. When working in a first line support team no day is the same as the last one.

Your responsibilities 

• Solve customer tickets/support cases with support and bug fixes to customers
• Use your personal expertise to support team members in their case work
• Provide service packs with corrections to customers
• Report product defects
• Cooperate with customer to solve their problems
• Live Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background 

• Master or bachelor’s degree in software engineering, computer engineering, power engineering or equivalent acquired experience
• Experience of working with Hitachi Energy Network Manager SCADA system is a strong advantage
• Fluency in English, both written and oral is a must
• Knowledge of hardware (Linux/Windows servers) and network equipment is an advantage
• Knowledge of databases (Oracle/PostgreSQL) is an advantage
• A service minded attitude with a creative mindset, combined with ability to seek information, knowledge of how to solve technical problems
• Comfortable in working with many small tasks in parallel (support ticket work)
• Enjoy being part of a team but also being able to work alone with finding solutions to problems