Scheduling Specialist at Sun International

Job Purpose

Responsible for analysing business levels and accurately scheduling team members for various operational areas across the business unit in line with occupancy levels and business activities with the aim of improving productivity and containing staffing costs.

Education

• Grade 12 or equivalent national qualification
• 3-Year Degree in Business Administration

Experience

• 5 years’ experience including experience at a management level

Skills and Knowledge

Core behavioral competencies

• Analysing / Diagnosing performance / productivity
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Problem-Solving
• Analytical skills
• Plan, priorities, co-ordinate and manage multiple initiatives
• Attention to detail
• Decision-making
• Emotional resilience
• Influencing skills

Technical / proficiency competencies

• Written and verbal communication skills
• Advanced skills in MS Office
• Root Cause Analysis
• Reporting skills
• Statistics
• Working with graphical and numerical data
• Productivity / Staffing ratios
• Understanding of Gaming Products and processes
• Understanding of hospitality standards and processes
• Business Intelligence tools
• Proficiency in Kronos / Bally / Cracker

Key Performance Areas

• Identify internal client objectives / activities and functions within business operations and advise on suitable metrics to provide the business with relevant business / staffing intelligence
• Prepare a weekly schedule for assigned areas using the scheduling database including the scheduling of hourly paid staff.
• Analyse the effects of staffing ratios on achieving operational objectives and performance targets
• Recommend and execute initiatives and actions arising from the analyses on how to optimise staffing levels in line with business levels
• Create and apply staffing tools and reports to monitor staffing levels and enhance employee productivity to ensure that the environment remains relevant and competitive
• Balance business need and team member availability to provide schedules that minimize overtime and report on respective pay requirements.
• Adjust schedules per Policy / Procedure as needed based on attendance levels, special events, call-ins, and other factors.
• Research and keep up to date with leading practice and relevant staffing systems, dashboards and channels and update any changes to staffing policies and procedures

• Provide information and update records relating to employee information, account codes,position codes, skill codes, pay rates, and account numbers.

Audit integrity of data through regular system data review, making any necessary adjustments

• Conduct an analysis of time and motion to determine acceptable staffing ratios
• Implement sufficient control measures (including systems and processes) & checks within each area to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all gaming front of house and back of house areas to monitor compliance with regards practice
• Work with internal stakeholders (finance, HR, and security) to identify risk areas and address these

Respond to questions posed by management and team members relating to scheduling and specific pay practices/policies.

• Investigate, complete and obtain approval on payroll adjustments received from Management to ensure accuracy.
• Submit the adjustment through to payroll.
• Maintain back-up records and explanations for hours and pay
• Provides feedback, recommendations to improve productivity and reports back to management on productivity challenges

Closing Date: 30th, May 2022