Sea Logistics Customer Care Specialist (Key Accounts) at Kuehne + Nagel

Your Role

• Operational Key Account Specialist plays a critical role in the development and maintenance of key customer relationships by providing operational visibility of all activity on the customer account. This includes advance problem solving if required, continuous dashboard updates and preparation of relevant information for customer feedback, and pro-actively supporting the operational teams in fulfilling the customer promise.

Your Responsibilities

• Be the customer advocate within Kuehne Nagel
• Support the continuous review of standard operating procedures to ensure they reflect the customer requirements
• Oversee the customer business profile including processes, billing and rates for clients
• Oversee and review relevant customer specific reports         
• Support Sea Freight operations teams in all industries
• Continuously optimize the operational process for existing business in close operation with KAM’s
• Physical customer visits to understand process and provide efficiency concept
• Support training to all operational staff related to the business requirements of the account(s).

Your Skills and Experiences

• Bachelor's degree/equivalent in a field related to logistics and supply chain
• At least 5 years of experience in Logistics
• In depth knowledge of Sea Logistics operations
• Collaborative mind-set – sense of urgency and proactive communication
• Excellent Customer Service Skills
• Fluency in the English language
• Ability to work independently as well as part of a team
• Advanced computer skills with an emphasis on Microsoft Office suite
• Own reliable transport
• Ability to travel locally for business purposes