Security Operations Manager Facilities at FSCA South Africa

Purpose of the Job:

• To manage and deliver day-to-day corporate security services, including physical and personnel security, related to FSCA deliverables.

Key Performance Areas:

Security Operations & Service Provider Management

• Oversee outsourced physical security services, including guarding, access control, surveillance, and site protection.
• Manage outsourced close protection officers (CPOs), ensuring appropriate deployment, conduct, and operational readiness.
• Act as the primary liaison with security service providers, ensuring effective collaboration and performance delivery.

Contract & SLA Management

• Manage and maintain security-related contracts with third-party service providers.
• Review, monitor, and report on SLAs, KPIs, and contractual deliverables.
• Identify performance gaps and drive corrective actions with service providers.
• Support contract renewals, variations, and procurement processes in collaboration with internal stakeholders.

Risk, Compliance & Governance

• Ensure physical security operations comply with organisational policies, legal requirements, and industry best practices.
• Conduct regular security risk assessments and site audits.
• Manage incident response processes, investigations, and post-incident reviews.
• Ensure proper escalation, reporting, and documentation of security incidents.

Stakeholder Engagement

• Engage with internal stakeholders to understand evolving security needs.
• Provide expert advice on physical security and close protection matters.
• Prepare regular operational and performance reports for senior management.

Continuous Improvement

• Identify opportunities to enhance security effectiveness, efficiency, and cost optimisation.
• Monitor industry trends, emerging threats, and new security technologies.
• Drive a culture of proactive risk management and accountability

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: strong interpersonal and communication skills; good leadership and people management capability; the ability to engage effectively with internal and external stakeholders; strong analytical, problem-solving and decision-making skills; a high level of integrity, professionalism and confidentiality; sound knowledge of security technologies and applicable legislation and regulations; the ability to assess risks, investigate incidents and implement appropriate corrective measures; service and customer orientation; and a meticulous, accurate, methodical and systematic approach to work. The candidate must also be computer literate.
• The successful candidate may be required to work outside normal working hours.

Requirements

• A relevant Security Management Diploma, or equivalent qualification and Certifications. Valid PSIRA A-Grade certificate. At least 7 years’ experience in a supervisory or managerial role in a corporate security environment with proven experience as a security manager or similar position. In-depth knowledge of protection services will be beneficial.
• A clear criminal record is essential and overtime work will be required. Ex-SAPS or SANDF experience in protection services will be beneficial.

Closing Date: 14 July 2026.