Senior Atlassian Engineer at Ovations Technologies

Job Description:

• 12 month contract at a leading financial services provider. Hybrid

Key Responsibilities:

• Translate business requirements into Jira workflows and configurations.
• Manage and optimise Jira Service Desk and Jira Service Management projects.
• Administer all Jira solutions across the group, including multiple service desks and boards.
• Contribute to the architectural input and strategic planning of Jira solutions to support scalability and maintainability.
• Configure and support Atlassian Marketplace plug-ins.
• Design and maintain specialised reporting and dashboards using Easy BI (e.g. SLA performance tracking).
• Provide third-line and BAU (Business As Usual) support for Jira-related issues.
• Collaborate with Business Analysts, developers, and business stakeholders to deliver tailored solutions.

Essential Skills & Experience:

• In-depth knowledge of Jira Service Desk and Jira Service Management.
• Strong experience configuring Jira and Marketplace plug-ins.
• Proficiency in Easy BI for advanced reporting and dashboard creation.
• Demonstrated experience in Jira architecture and solution design.
• Familiarity with ScriptRunner, automation rules, and REST APIs.
• Ability to work independently and collaboratively within a team.
• Proven third-line support experience in enterprise environments.

Preferred Qualifications:

• Atlassian certifications (e.g. ACP-100, ACP-400).
• Knowledge of Confluence, Bitbucket, and ITIL practices.