Senior Business Analyst (Operations) at MTN

Mission/ Core purpose of the Job
The Senior Business Analyst (Operations) is responsible to support, manage, co-ordinate and implement the business and technical aspects of the BankTech business system projects bouquet led by the Project Manager Business Systems (Technical) and (Operations); according to the business plans, ensuring documentations on all project management requirements are completed so that project schedule is met.

The Business Analyst will also contribute towards way of work by suggesting and devising better methods of execution through continuous improvement and collaboration with respective Product Managers, Credit Analysts and Decision Scientists to achieve expected project objectives.

The business analyst will support, manage and co-ordinate system enhancements. The business analyst will be expected to work closely with the Product Managers in prioritizing enhancements and seeing them through to deployment

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 
Strategy Development and Implementation

• Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
• Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap, and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Develop project proposals or plans to determine time frames, limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects for group and opco synergy
• Confer with project team(s) to outline workplan and to assign duties, responsibilities, and scope of authority
• Prepare status reports and modify schedules or plans as required
• Prepare and submit weekly, monthly, and annual project status reports for the Project Manager
• Analyse and evaluate current work processes and implement changes to achieve efficiencies using best in class practices
• Support Opcos in coordinating Go-to-Market BankTech product and service strategies
• Support Opco in implementing new BankTech products and services, resulting in an optimal value proposition
• Keep the Project Manager informed of all aspects of the projects and ensure that milestones and deadlines are met and that any conflicts, problems are identified early enough, so not to jeopardize projects delivery
• Support the Project Manager in the coordination of end-to-end onboarding of all Digital third-party vendors responsible for project delivery
• Track expectations and success indicators for project and report on project status
• Develop & maintain schedules for implementation of long-range plans and proposals
• Document best practices and lessons learned (heuristics) to inform future executions
• Identify all realistic projects risks, analyse probability, and impact and provide input to the development of contingency plans to monitor and manage risks
• Support Project Manager in projects closures and snags fixes

Governance

Operational, Tactical and Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the risk mitigation and controls
• Provide input into the preparation of proposal on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated
• Provide input into establishing objectives, targets and budgets for the function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required

Job Requirements (Education, Experience and Competencies)
Education:

• 4-year Business Management, IT (or related) Degree
• Business Analysis Certification (or equivalent) required

Experience:

• 5 or more years of relevant work experience in program / project management within banking, finance and/or telecommunications industry
• At least 3 years’ experience within a non-traditional FinTech or Financial Services company
• Experience at the management level in the financial sector
• Hands on experience in managing, leading and implementing innovative digital products and initiatives
• Experience in defining and project managing operational implementation of digital products, services and systems
• Experience in data analysis and management, business performance management and/or reporting within the financial sector or banking industry
• Experience working in a medium to large organization
• Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges

Competencies:

Functional Knowledge:

• Understanding of FinTech, banking, microfinance and payment businesses
• Project and Programme Management
• PMO frameworks (PMI, PMBOK, etc.)
• Project systems, software and tools
• Agile frameworks and methodologies
• Capital planning and investment assessment
• Cost-benefit analysis
• Project resource, budget, performance and quality management, and reporting
• Project risk & issue management
• Strategic governance process, project planning and control processes
• Industry and marketplace legal and regulatory appreciation
• Business process reengineering
• Business change management
• Strong business, operational and product knowledge, specifically relating to being innovative and “out of the box” in aligning “fit for purpose” products for the African market

Skills

• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Numerical