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  • Posted: Aug 17, 2021
    Deadline: Not specified
  • MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
    Read more about this company


    Senior Business & Project Analyst

    The Organization

     The Multichoice Group is a broad-based multinational media and entertainment group headquartered in South Africa, Dubai and Netherlands with principal operations in pay television, video entertainment, advertising and content security serving rapidly growing base of 13,5 million households. Eminent brands within the Group include DSTV, GOTv, SuperSport, M-net, DSTVnow, Showmax and Europe based content security leader Irdeto. Key areas of operations are:

    Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
    Pay Television: direct-to-home satellite and digital terrestrial television services;
    SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
    Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.
    The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

    • Expand Pay TV, SVOD subscriber base and Advertising sales
    • Focus on investment and technology
    • Maintain a local approach
    • Provide quality service
    • Attract innovative and motivated employees

    Purpose of the Position

    To support the drive and implementation of the MultiChoice South Africa strategy through the timeous delivery of quality business analysis artefacts, the project process and the support of the business stakeholders to ensure a well thought out, robust and scalable solution to a business need.
    Key Performance Objectives


    Business Case & Design

    • Compile and write Business Case to be introduced based on defined requirements
    • Participate in solution reviews during design phases for new features and products and make recommendations to support specifications
    • Develop and/or assist in the development of detailed functional and non-functional requirements for products based on customer and industry requirements
    • Obtain business issues and data challenges and interpret them and suggest areas of improvement
    • Deliver informative, well organised presentations to all relevant stakeholders
    • Develop supporting material and provide input on training for operational processes
    • Work in collaboration with the UAT team to develop testcases
    • Drive the customer experience perspective throughout the company

    Business Analysis

    • Analyse business requirements and processes, map and document existing business requirements across MultiChoice and the Group
    • Apply business analysis and process modelling techniques and define / design  business requirements based on research
    • Collaborate with the technical Product / Project Managers and Product Owners in the definition and launch of new product functionality across divisions
    • Collaborate with software teams to finalise product requirements during the design phase and to validate specifications during development / testing
    • Partner with project managers to identify change requests and manage requirements changes using Agile methodology
    • Provide operational, technical and related ad-hoc support for other departments and divisions
    • Ensure adherence to best practice operations processes and policies
    • Design customer journey mapping
    • Review the training manuals, communication and marketing material 

    Project Management & Analysis

    • Facilitate business analysis and project scoping sessions
    • Play a dual purpose on projects in a project management and business analysis capacity
    • Design project planning, supporting RAID (risks, assumptions, issues and dependencies) and following up planning
    • Assist in the Integration and Testing of new solutions
    • Create project planning that include significant milestones and detailed resource usage (in collaboration with user experience teams)
    • Follow up on timely execution within set budget, aggregate, filter and disseminate information to all stakeholders
    • Present project issues, ideas, and results in tangible form to project teams and other relevant stakeholders
    • Monitor progress during projects and continually update project plans as needed and ensure coordination across all projects
    • Evaluate whether material variance from original plan is needed due to change in project scope, requirements, or resource constraints
    • Manage projects within set budget, take care to minimise waste. Identify and provide feedback on cost saving initiatives within area of control

    Reporting & Administration

    • Generate supporting documentation for monthly reports, Process & Business Improvement Diagrams, Business and User Requirements, Business cases, input to Training Documentation, Input to Customer FAQ’s and Task Project Management
    • Maintain the master summary of financial contract
    • Collate and submit accurate weekly and monthly departmental and project reports indicating developments, feedback and achievements

    Stakeholder Relations

    • Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
    • Build, support and maintain healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals

    Qualifications Essential

    • Degree in Business / Business Analysis or related

    Qualification Preferred

    • Post Graduate qualification advantageous
    • Post Graduate qualification in Project Management advantageous
    • CAIB &  PMP


    • Minimum 6 – 10 years dual experience in Business Analysis and Project Management or as a management consultant.
    • Exposure to Agile methodology
    • Business analysis, modeling, and re-engineering experience
    • Experience in creating high level and low level requirements
    • Experience in developing functional and non-functional specifications
    • Thorough knowledge of requirements management with proven use of a BPM tool/s
    • Experience in developing business cases
    • Creative and forward thinking
    • MS Project & SharePoint tool
    • Proficiency in Microsoft Office Suite

    Technical Competencies

    • Project Planning and scheduling
    • Negotiation
    • Driving Change
    • Monitoring and Reporting
    • Conflict Resolution
    • Project Management

    Behavioral Competencies

    • Accountability
    • Teamwork
    • Delegation
    • Interpersonal Support
    • Perseverance
    • Motivating
    • Prioritisation
    • Analytical Thinking

    Method of Application

    Interested and qualified? Go to MultiChoice on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at MultiChoice
R 83K from 31 employees

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