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  • Posted: Aug 17, 2021
    Deadline: Not specified
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    MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
    Read more about this company

     

    Senior Specialist Finance Business Transition

    Purpose of the Position

    • Multichoice Finance is seeking to onboard and centralise finance processes from our African businesses into our Finance Shared Services Centre (FSSC). We are seeking individuals to act as the Financial Shared Service transition specialists for this onboarding journey into Finance Shared Services. This role will support local Finance teams in the project milestones, coordinate processes migration including: data preparation; support trainings provided to the local teams; support knowledge transfer to FSS (including development of process documentation); participation in the system tests and go-live activities. Effect project change management for all finance transformations.

    Key Performance Objectives

    Tasks

    Operational delivery

    • FSS Single Point of Contact for transition with local Finance teams by process
    • Document Fit Gaps issue log per country and escalates issues
    • Document gaps reduction solution and retained gaps procedures
    • Document local use cases for validation
    • Coordination of the process migration from local Finance to FSS
    • Support/set objectives for the FSS team for the stabilization phase, monitoring of the progress and implementing required actions
    • Support the FSS Managers in setting objectives for the FSSC teams and monitoring of the progress, training the team if required
    • Work closely with management to prioritise business and information needs
    • Monitoring of the backlog (if any) and managing the clearance of the open items
    • Ensuring the completeness of the process documentation after the transition
    • Responsible for current and future business requirements being comprehensively mapped
    • Own the delivery of knowledge transfer activities - to ensure appropriate levels of knowledge for new services to key operational teams are in place
    • Spotting any transition-related issues and creating effective solutions to resolve them swiftly

    Technology Management

    • Keep abreast of technology related best practice for finance and share this information across the Shared Services environment
    • Work with finance business architects and technology solution architects to ensure that technology is leveraged to drive improvements across Shared Services

    Relationship/Stakeholder Management

    • Develop and manage relationships with all supported business units, insourced and outsourced
    • Proactively support stakeholders and look for additional, value adding, ways to help them
    • Maintain a customer-focused, “can-do”, positive attitude to deliver excellent services to customers and business partners
    • Explain complex, technical and process details in terms that customers and business partners understand, when necessary
    • Build effective professional relationships (for self and the team) and establishing the team’s credibility to inspire admiration among business partners
    • Manage expectations (of team and customers alike) and strive to keep commitments and/or promises

    Benchmarking and applying Best Practices

    • Apply and keep abreast of continuous improvement techniques (such as LEAN), efficiency and effectiveness attributes of world class processes and performance metrics of an E2E process
    • Assess and benchmark the performance of the Shared Services unit
    • Assess performance against best practice metrics

    Governance & Reporting

    • Provide regular updates and reporting on performance of the sub process(es)

    People Management

    • Conduct workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies
    • Keep all parties involved with the transition updated on its progress

    Qualifications

    • Degree in Finance, Computer Science, Industrial Engineering or related with a Post Grad qualification being advantageous
    • Business Analysis qualification is an added advantage
    • Project management qualification is an added advantage
    • Lean Six Sigma certification is an added advantage
    • SAP certification is an added advantage

    Experience

    • 5-8 years’ experience in a similar role, within a large corporate or consulting environment
    • Specific experience working with a large finance team/Finance Shared Services
    • SAP experience
    • Experience in transition finance processes to Share service
    • Africa experience an added advantage

    Behavioral Competencies

    • Relationship Building
    • Conflict Resolution
    • Decision Making
    • Critical Appraisal
    • Holistic Thinking
    • Persuading & Influence
    • Coaching

    Technical Competencies

    • Business Intelligence Tools
    • Business Analysis
    • Customer Relationship Management (CRM)
    • Governance and Legislation
    • Reporting
    • Project Management
    • Ms Office
    • Change Management
    • Process Improvement
    • Process design
    • Facilitation skills
    • Presentation skills
    • SAP technical knowledge & experience
    • Testing and documentation (test scripts, test cases, etc.)
    • Technical and functional knowledge/experience of processes and related systems (incl. interfaces)

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    Senior Business & Project Analyst

    The Organization

     The Multichoice Group is a broad-based multinational media and entertainment group headquartered in South Africa, Dubai and Netherlands with principal operations in pay television, video entertainment, advertising and content security serving rapidly growing base of 13,5 million households. Eminent brands within the Group include DSTV, GOTv, SuperSport, M-net, DSTVnow, Showmax and Europe based content security leader Irdeto. Key areas of operations are:

    Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
    Pay Television: direct-to-home satellite and digital terrestrial television services;
    SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
    Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.
    The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

    • Expand Pay TV, SVOD subscriber base and Advertising sales
    • Focus on investment and technology
    • Maintain a local approach
    • Provide quality service
    • Attract innovative and motivated employees

    Purpose of the Position

    To support the drive and implementation of the MultiChoice South Africa strategy through the timeous delivery of quality business analysis artefacts, the project process and the support of the business stakeholders to ensure a well thought out, robust and scalable solution to a business need.
    Key Performance Objectives

    Tasks

    Business Case & Design

    • Compile and write Business Case to be introduced based on defined requirements
    • Participate in solution reviews during design phases for new features and products and make recommendations to support specifications
    • Develop and/or assist in the development of detailed functional and non-functional requirements for products based on customer and industry requirements
    • Obtain business issues and data challenges and interpret them and suggest areas of improvement
    • Deliver informative, well organised presentations to all relevant stakeholders
    • Develop supporting material and provide input on training for operational processes
    • Work in collaboration with the UAT team to develop testcases
    • Drive the customer experience perspective throughout the company

    Business Analysis

    • Analyse business requirements and processes, map and document existing business requirements across MultiChoice and the Group
    • Apply business analysis and process modelling techniques and define / design  business requirements based on research
    • Collaborate with the technical Product / Project Managers and Product Owners in the definition and launch of new product functionality across divisions
    • Collaborate with software teams to finalise product requirements during the design phase and to validate specifications during development / testing
    • Partner with project managers to identify change requests and manage requirements changes using Agile methodology
    • Provide operational, technical and related ad-hoc support for other departments and divisions
    • Ensure adherence to best practice operations processes and policies
    • Design customer journey mapping
    • Review the training manuals, communication and marketing material 

    Project Management & Analysis

    • Facilitate business analysis and project scoping sessions
    • Play a dual purpose on projects in a project management and business analysis capacity
    • Design project planning, supporting RAID (risks, assumptions, issues and dependencies) and following up planning
    • Assist in the Integration and Testing of new solutions
    • Create project planning that include significant milestones and detailed resource usage (in collaboration with user experience teams)
    • Follow up on timely execution within set budget, aggregate, filter and disseminate information to all stakeholders
    • Present project issues, ideas, and results in tangible form to project teams and other relevant stakeholders
    • Monitor progress during projects and continually update project plans as needed and ensure coordination across all projects
    • Evaluate whether material variance from original plan is needed due to change in project scope, requirements, or resource constraints
    • Manage projects within set budget, take care to minimise waste. Identify and provide feedback on cost saving initiatives within area of control

    Reporting & Administration

    • Generate supporting documentation for monthly reports, Process & Business Improvement Diagrams, Business and User Requirements, Business cases, input to Training Documentation, Input to Customer FAQ’s and Task Project Management
    • Maintain the master summary of financial contract
    • Collate and submit accurate weekly and monthly departmental and project reports indicating developments, feedback and achievements

    Stakeholder Relations

    • Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
    • Build, support and maintain healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals

    Qualifications Essential

    • Degree in Business / Business Analysis or related

    Qualification Preferred

    • Post Graduate qualification advantageous
    • Post Graduate qualification in Project Management advantageous
    • CAIB &  PMP

    Experience

    • Minimum 6 – 10 years dual experience in Business Analysis and Project Management or as a management consultant.
    • Exposure to Agile methodology
    • Business analysis, modeling, and re-engineering experience
    • Experience in creating high level and low level requirements
    • Experience in developing functional and non-functional specifications
    • Thorough knowledge of requirements management with proven use of a BPM tool/s
    • Experience in developing business cases
    • Creative and forward thinking
    • MS Project & SharePoint tool
    • Proficiency in Microsoft Office Suite

    Technical Competencies

    • Project Planning and scheduling
    • Negotiation
    • Driving Change
    • Monitoring and Reporting
    • Conflict Resolution
    • Project Management

    Behavioral Competencies

    • Accountability
    • Teamwork
    • Delegation
    • Interpersonal Support
    • Perseverance
    • Motivating
    • Prioritisation
    • Analytical Thinking

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    Senior Specialist Customer Value Management Reward

    Purpose of the Position

    • To drive customer loyalty growth by managing programmes, offers and campaigns.

    Key Performance Objectives

    Tasks

    Data Analysis

    • Analyze customer/product data to develop retention and uplift activities
    • Plan and deliver CVM campaigns and offers across the company encouraging customer retention and customer loyalty
    • Analyze and report on post-campaign performance and insights 
    • Produce weekly and monthly reports based on performance of campaigns

    Loyalty and Rewards plan

    • Develop and execute Customer Rewards and loyalty programs plan
    • Develop support and promotional tools to reach customers
    • Execute strategic and tactical plans, by forming and facilitating coordinated cross-functional teams to deliver cohesive, omni-channel loyalty campaigns
    • Manage the campaign/offer process from designing optimised campaigns, briefing it to agencies, ensuring execution, securing rewards/incentives and reporting on overall performance
    • Acquire and manage a partner and stakeholder portfolio to derive shared value for business, partner and customer by identifying mutual opportunities
    • Manage campaigns with the Rewards platform and ensure a defect free platform
    • Ensure UI and customer experience is tested and implemented for great Customer Experience and as per best practices
    • Produce new and innovative mechanics to improve ARPU and retention
       

    Operational Management

    • Drive reporting that tracks KPIs and business metrics on a regular basis to uncover actionable trends, insights and forecasts
    • Interact with pricing and operations as needed to ensure seamless execution of promotional offers
    • Ensure business cases are produced for campaigns and ROI reported and managed
    • Ensure end-to-end delivery of campaigns via the Rewards platform; Ensure all aspects are managed effectively ahead of deadlines
    • Manage project timelines and deliverables to ensure that key project milestones are met, and that required teams are engaged as needed to maintain agreed upon project schedule
    • Manage campaign and marketing calendar
    • Manages complaints and escalations

    Qualifications

    • Bachelor’s degree in Business Management or related field
    • Post Grad advantageous

    Experience

    • Minimum of 5-8 years of experience working on performance marketing with a focus on user retention and loyalty
    • Understanding of customer journey and lifecycles
    • Understanding of referral and loyalty programs
    • Experience with reward campaign management tools
    • Project management and Digital platform experience preferred

    Technical Competencies

    • Data management and insights
    • Project management
    • Attention to detail
    • Stakeholder Management

    Behavioral Competencies

    • Relationship Building
    • Conflict Resolution
    • Decision Making
    • Critical Appraisal
    • Holistic Thinking
    • Persuading & Influence
    • Coaching

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    Clarity Product Owner

    Purpose of the Position:

    • The purpose of this position is to drive complete ownership of the product, ensuring that it is optimally managed, maximizing and delivering strategic value to the organisation and all stakeholders.
    • Key Performance Objectives

    Tasks

    Product Ownership

    • Represents the users of the system and is central to every development cycle related to the product.
    • Responsible for defining and prioritizing the product backlog with key stakeholders.
    • Participate in planning the sprints and managing the product backlog.
    • Execute the responsibilities of the product, and various decisions around the product including
    • Definition of the goals and vision for development projects
    • Providing the business requirements to the solution teams
    • Participating in SCRUM sessions and signing off the iterative solutions
    • Accountable for all business rule decisions within the project
    • Takes ownership of the product backlog, and ensures the backlog is in line with the various business requirements and prioritization
    • Responsible for innovation and launch of product/s
    • Partner with stakeholders and customers from across MAL to inform the product vision and strategy
    • Develop strategic roadmap of product features and enhancements and manage delivery thereof
    • Develop and maintain tracking and reporting of product performance post-launch/implementation to evaluate and measure past and future investment
    • Works alongside Scrum Masters to ensure clear and concise understanding of the business requirements
    • Attends all SCRUM standups, retrospectives and demo’s in respect of every sprint.
    • Acts as conduit between SME’s, Market representatives, Business Operations, Testing, and the Project Team by Providing key business direction and decisions
    • Implement the Business Requirements Ensuring that the product retains strategic value
    • Accountable for the business data and responsible for the quality of the data as product owner
    • Accountable for Process Mapping and Assisting with Operational and Business Readiness for countries
    • Management of sub-functions such as data clean-up and configuration clean-up in source data Systems
    • Accountable for User Acceptance Testing for Continuity and Project
    • Accountable for governance, risk and compliance of the product. This includes identity and access management
    • Align with and feed into the demand management process
    • Manage product defects and enhancements
    • Corporate account management
    • Product/System support
    • Act as custodian of product data

    Qualifications

    • BSc Computer Science or BCom Information Systems
    • Agile Methodology
       

    Experience

    • 4+ years relevant experience as a systems product owner
    • Proven track record in end-to-end product/systems management and development
    • Experience in managing and leading business partners and vendors to drive product strategy, governance, and operations.
    • In-depth knowledge and experience of Agile processes and principles
       

    Technical Competencies

    • Creative, visionary thinker
    • Results driven
    • Excellent organisational and time management skills
    • Initiate, manage and prioritize multiple programmes/projects
    • Excellent communication and presentation skills (written & verbal)
    • Strong negotiation skills
    • Effective risk management
    • Strong human capital management abilities
    • High levels of creativity & innovation
    • Product, services & market feasibility analysis skills

    Behavioral Competencies

    • Analytical Thinking
    • Problem solving
    • Decision making
    • Stakeholder management
    • Attention to detail
    • Self-motivated
    • Critical reasoning
    • Coaching

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    Senior Finance Analyst – Revenue & Subscribers - CA(SA) with Financial Modelling

    Purpose of the Position:

    • Responsible for supporting directors and heads of departments in planning and reporting and analysis of results.

    Key Performance Objectives

    Tasks

    Perform Financial Planning and Analysis

    • Facilitate the budget and forecast process for the Business Unit and ensure it aligns with objectives
    • Proactively partner with the business to identify and evaluate opportunities to improve performance and ensure that change initiatives are implemented
    • Prepare monthly, interim and year-end reporting packs for divisions and company, including financial performance and variance analyses of actuals against plans, forecasts, prior periods etc.
    • Develop financial models (3-way financial statement models and scenario specific models) and non-financial models based on macro and micro factors to assess viability of strategic initiatives and undertake scenario analysis and sensitivity analysis
    • Continuous improvement of existing models built with refinement for changes in drivers and technological enablers
    • Recommending and implementing processes for improvements to budgets and forecast practices. Analyse historical information to build financial models and to prepare budgets and forecast information based on financial, operational and industry-related metrics
    • Develop benchmarks and key performance indicators
    • Develop dashboards and reporting tools for performance tracking
    • Provide meaningful ad hoc financial analysis, including modelling activities for commercial transactions, as required
    • Participate in business unit financial and operational projects as required
    • Attend monthly finance meetings for results review
    • Work with corporate data analytics team to set up and further improve reporting for the business unit
    • Work with the shared services, data analytics and revenue assurance team to develop tools, recons and models (e.g. revenue reasonability models) for analyzing month-end revenues to inform budget and forecasts
    • Budget and forecast of Income Statement, Balance Sheet and Cash flows
    • Budgeting for capex to enable detailed analysis and commentary
    • 24 month Treasury cash flow forecasts
    • 24 month rolling forecasts of Income Statement and Cash Flow Statement
    • Initiation and approval of SGA expenses to confirm validity and availability of budget

    Qualifications

    • CA (SA) with Big 4 audit firm articles preferred

    Experience / Skills

    • Minimum 5 - 8 years post article relevant experience in a similar role
    • Experience in complex financial modelling for revenue and costs is essential
    • Sound knowledge of IFRS and Taxation rules
    • SAP system experience
    • Advanced excel skills

    Competencies

    • Speed and accuracy with figures
    • Strong financial skills and modelling experience is critical
    • Highly proficient in Microsoft Excel and Microsoft Power Point
    • Problem solving capabilities and decision-making abilities
    • Ability to communicate ideas via reports and presentations, outlining findings and making recommendations
    • Excellent verbal and written communication skills are essential
    • Meticulous attention to detail
    • Systematic and analytical thinking
    • A desire to build on commercial and industry knowledge
    • Deadline and results driven and able to work in a pressurized environment by being flexible and agile
    • Time management to ensure effective delivery of priorities
    • Pro-activeness and ability to plan ahead
    • Strong interpersonal and stakeholder management and relationship skills Ability to work independently with minimal supervision
    • Well-organised and self-directed individual
    • Ability to think and move quickly in a dynamic fast-moving environment
    • Team player
    • Conflict management
    • Risk management

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    Assistant Manager: IT Audit

    Purpose of the Position

    • To manage IT internal audit reviews in line with the audit plan for the MultiChoice Group (MCG) Internal Audit Services (IAS).
    • To carry out internal audit work as assigned, in line with the standards and methodologies set by IAS. This role also performs analysis on internal controls, providing recommendations on improvements, ensuring that internal control processes and systems are robust enough to mitigate risk.
    • To manage key activities for each assigned engagement including planning, client communication, quality of fieldwork, reporting, engagement, team performance evaluation.

    Key Performance Objectives

    Tasks

    Operational delivery

    • Develop and maintain in-depth understanding of the various businesses and business models within MCG.
    • Maintain IAS’ understanding of general business developments, key risks and assurance needs within the segment.
    • Manage relationships with key stakeholders in MCG.
    • Gather, maintain and share knowledge with the broader IAS team.
    • Promote the strategy and role of the IAS department within the portfolio.
    • Live our values and lead by example.
    • Career coaching and mentoring, identification of development/learning needs and assistance with development planning.
    • Summarise and present all performance evaluation feedback for the half, and year end performance review process.
    • Raise awareness of matters requiring attention within the team at management meetings.

    Planning

    • Communicate the details of the assignment, to client and the team, within acceptable timelines.
    • Agree the engagement objectives and engagement admin with the IT Audit Manager.
    • Perform adequate research for each area under review.
    • Maintain audit file on TeamMate in line with set methodology.
    • Prepare project deliverables in conjunction with the IT Audit Manager.
    • Guide each team through allocated sections; On-board and manage outsourced resources.
    • Ensure that quality standards are being applied to documentation applicable at this stage.

    Fieldwork

    • Prepare own and review team’s engagement work papers to ensure appropriate quality standards are met.
    • Execute fieldwork where necessary.
    • Provide a clear understanding of all issues identified during an engagement.
    • Understand and apply the IAS escalation framework.

    Reporting

    • Prepare a draft report with management comments for review by the IT Audit Manager.
    • Discuss and close out audit findings as raised in the report with key stakeholders

    Project Management

    • Manage deadlines and budget.
    • Provide weekly planning input, updates and raise project issues (eg. project delays, replanning, teaming) to the Manager.
    • Identify areas of improvement to improve team efficiency.

    Quality Assurance

    • Assess and signoff on quality of engagements in relation to the IIA/IAS standards (this includes the Project checklist, the Project Performance Assessment, the Client Survey and all Individual Performance Assessments).
    • Maintain all IT Files in line with defined methodology and as per QAIP.

    General

    • Support the broader IAS team in achieving delivery milestones and the department’s strategy
    • Perform additional assigned tasks in in the function e.g Audit committee reporting and reporting into various governance forums.

    Qualifications

    • Relevant Bachelor’s degree in IT, Information Systems or Computer Science
    • Professional qualification in IT Audit: Certified Information Systems Auditor (CISA).
    • Professional qualifications CRISC and CISSP are advantageous.
    • Business education at academic level.
    • At least 4 years’ experience in IT audit, with an additional 2 years of experience in supervising teams.

    Experience

    • Clear interest in the technology and media industry.
    • Other: Proficiently skilled in the use of Microsoft Office suite and TeamMate.
    • Exceptional report writing skills.

    Technical Competencies

    • Core ITGC understanding
    • Project Management
    • I&T Governance
    • IT Risk Management

    Behavioral Competencies

    • Strong people management skills
    • Strong stakeholder management
    • Service excellence – seeks the most efficient outcome for the customer
    • Self-starter, autonomous and is able to seamlessly manage teams consisting of internal as well as third party staff
    • Ability to excel in working under pressure, adhering to strict deadlines and gets the job done
    • A passion for solving complex problems
    • Ability to see the big picture and prioritise accordingly
    • Comfortable with ambiguity and regular change
    • Ethical and high levels of personal integrity
    • Highly motivated
    • Relationship Building
    • Conflict Resolution
    • Decision Making
    • Critical Appraisal
    • Holistic Thinking
    • Persuading & Influence
    • Coaching

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    Senior Specialist Broadcast Facilities

    Purpose of the Position:  

    • To manage requirements related to effective demand prioritization, scheduling, booking and management as well as long term capacity planning of production facilities across M-Net, Supersport and 3rd party channels. This includes studios, galleries and editing suites. Give input in programs, from initial planning, estimating and usage, through to final budget and utilization thereof.

    Key Performance Objectives

    Tasks

    Effective and efficient facility Management

    • Facilitate the acquisition, leasing, maintenance and optimal functioning of all inside broadcast facilities across MultiChoice.
    • Participate in the design, construction, equipment selection and implementation of current and future broadcast facilities.
    • Assess and advise on global trends in broadcasting and ensure MultiChoice keeps abreast of these trends.
    • Develop short, medium and long-term strategies and objectives and identify, plan and implement new developments in accordance with industry trends.
    • Monitor and assess the viability of new equipment and implement optimal solutions for all production facilities.
    • Plan and optimise the utilisation of equipment and ensure the appropriate infrastructure for delivery of high a quality product.
    • Analyse current and future needs and manage the process to build the capacity required.
    • Act as a point of contact for clients requiring technical production, post-production and playout facilities.
    • If an appropriate facility is not available at the time the service is required, source an external production facility suitable for the client’s requirement.
    • Facility Asset Management (Inventory).
    • Provide reports that drive Capex and Opex budget planning.
    • Manage and ensure the cost-effective utilisation of allocated capital expenditure.
    • Coordinate with the broader technology division for smooth daily operations.

    Maintenance, Safety and Risk Management

    • Troubleshoot, resolve problems, complaints and questions regarding services in a timely and efficient manner.
    • Direct with and support the team of engineers and technicians to develop and maintain facilities and provide advice on broadcast equipment issues and needs.
    • Organise ongoing repair, maintenance and equipment replacement programs.
    • Build and execute a periodic maintenance plan, down time requirements for all broadcast facilities.
    • Proactively advise on potential capacity constraints.
    • Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
    • Implement ongoing training programs on policies and procedures to ensure compliance with all OSHA laws.
       

    Stakeholder Management

    • Manage relationship with external facility providers to ensure effective delivery of business unit objectives.
    • Address poor performance of external suppliers through the formal contract non-performance clauses.
    • Manage relationship with internal stakeholders.

    Qualification:

    • A Degree in Broadcasting or Production Management or equivalent qualification

    Qualification Preferred:

    A Post Graduate Degree advantageous

    Experience

    • A minimum of Minimum 5 years’ experience in broadcast productions or similar role

    Technical Competencies

    • Operational Delivery
    • Broadcast Facility Knowledge
    • Negotiation
    • Planning and Coordinating
    • Production Management

    Behavioral Competencies

    • Accountability
    • Teamwork
    • Delegation
    • Interpersonal Support
    • Perseverance
    • Motivating
    • Prioritisation
    • Analytical Thinking

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    Support Engineer: Specialized Engineering Services

    Purpose of the Position:

    • To work under guidance of a mentor or senior colleague research, define, specify test- and measurement procedures for verification testing and commissioning of transmission infrastructure and consumer hardware. Under guidance of mentor or senior colleague research and implement unique engineering solutions to operational issues and consumer complaints including system reliability, radio frequency interference and hardware deficiencies.  Implement and execute internal test- and verification process for new consumer products.  Contribute measurement results to and input to “go”/ “no-go” recommendations for business on the production and deployment of new devices.
    • Support senior colleagues and team outputs through liaison with amongst others Irdeto, infield support, field services, repair centres and vendors and track device performance in the field, research and analyse failure trends, interrogating remedial action and revision of product specifications accordingly. 
       

    Key Performance Objectives

    Tasks

    End-to-end system design and testing

    • Implement and execute test plans for broadcast system end-to-end testing being accountable for business decisions and outcomes based thereon;
    • Under guidance of mentor or senior colleague research, define and structure test plans for broadcast system end-to-end testing in support of overall network operations and quality assurance of services delivered to MultiChoice subscribers;
    • Under guidance of mentor or senior colleague research, define and structure test plans for performance testing of amongst others DVB-T/H, DVB-T2 and DVB-S/S2 systems and devices and being accountable for resulting processes, recommendations and business decisions made thereon;
    • Under guidance of mentor or senior colleague ensure deployment, commissioning and operational handover of test- and measurement systems and broadcast infrastructure
    • Implement and follow standard operating procedures, maintenance- and using commissioning reports, application notes and user guides
    • Support system-level fault finding and testing across multiple functional teams, services and products

    With the support of a mentor or senior colleague analyse and interpret DVB transport streams and associated Service Information to ensure quality of services to customers and escalation and resolution of any deviations;
    Specialist radio frequency engineering and measurement

    • Under the supervision and guidance of a mentor of senior colleague research, plan and conduct electromagnetic compatibility testing and Radio Frequency interference measurement
    • Under the supervision and guidance of a mentor of senior colleague research and implement Radio Frequency interference mitigation measurement and procedures
    • Under the supervision and guidance of a mentor of senior colleague, define and implement specialist RF test and measurement solutions for in-house testing, consumer product development and transmission site engineering
    • With support of a mentor or senior colleague, plan, execute and analyse field measurements in various countries to inform and validate critical business impact with regard to coverage planning systems and support and services marketing

    Hardware development and performance validation

    • Under supervision research and contribute to the development of consumer devices POCs and associated performance specifications
    • Implement test systems, procedures to verify device performance and inform business decisions on production and implementation thereof
    • Execute measurement and test campaigns and provide input to business decisions and quality assurance of consumer device hardware and customer service

    Inter Department Liaison

    • Support and debug test issues and field issues as they arise from in-field support
    • Provide support various QA activities and teams on all decoder and peripheral hardware related technologies
    • Support with MultiChoice software System Integration on triage and lab testing when required
    • Assist with the review of “Fault Reports’ submitted by the QA teams in order to implement improvements in future designs
    • Contribute to projects and provide technical support for projects of launching new hardware products in consultation with mentor or senior colleague
    • Support future devices team with test and measurement expertise and insights in development of concepts, technical specifications and products

    Manufacturing facility audits

    • Visit vendor factory before planned mass production to inspect / audit factory process with respects to goods inspection, change request process, QA, production build validation etc.
    • Contribute to device verification testing during the respective test cycle.
    • Assist with inspection and testing of samples from manufacturing line, to ensure build quality

    Test Facilities and Procedures

    • Implement test facilities required for in-house verification testing
    • Under guidance of mentor or senior colleague maintain test- and measurement labs, systems and equipment to ensure uptime and that test cycles are met
    • Contribute to development and implementation of innovative and cost effective measurement techniques and processes that are technically sound and result in improvement of customer service and longevity of products and customer satisfaction
    • With guidance from Mentor or senior colleague troubleshoot and restore test- and measurement systems to ensure reliability and availability;

    Regulatory support

    • Track and engage regulatory activities, reading and reviewing regulations and frequency spectrum plans and develop an understanding of the sector and its working with a view to providing future input on technical aspects as requested by Regulatory Affairs  and represent MSS and MAL on various industry advisory groups
    • Track engagements with local regulatory departments with regards to current and upcoming regulations, standardization, certification and letters of authorization,
    • Advise on any risk that needs to be mitigated from a regulatory standpoint

    Research and Consultancy

    • Guided by mentor of senior colleague conduct independent desktop research into telecommunications-  and broadcast engineering subjects including new transmission systems and standards and related market developments to serve as core reference source of information for business decisions and provide guidance on technology strategy, trend analysis and skills demands;
    • Follow industry trends in the video entertainment industry including tending device and access technologies and systems with a view of application thereof in the business and offering insights thereon for business decisions
    • Track and review RF safety management and regulation and provide input to revisions of the internal policies accordingly.
    • Contribute to standardisation processes
    • Keep abreast of latest developments in electronics manufacturing technology and quality management systems

    Market Intelligence

    • Scan services and activities on strategic satellite platforms for information across the region for insight and business decisions
    • Scan services and activities on DTT platforms and services for insight, whitelisting, lab testing and business decisions
       

    Qualifications Essential:

    • NH Diploma in electrical / electronic engineering or associated field

    Qualification Preferred:

    • Diploma / Degree (BTech) / Degree (BSc) in electrical / electronic engineering or associated field
       

    Professional Registration:

    • Registered or currently applied for registration as Candidate Engineer (BSc) / Candidate Engineering Technologist (BTech) / Candidate Engineering Technician (Diploma) with the Engineering Council of South Africa; (ECSA)
    • Student Member of ECSA recognised institution such as the South African Institute of Electrical Engineers (SAIEE)
       

    Experience

    • Relevant experience or qualification in research and development engineering role or similar
    • Completed experiential training required for completion of diploma / degree
    • Demonstrable interest and capabilities in electronic engineering appropriate final year project, repair and fault finding, app development

     High level of MultiChoice-relevant technology operations knowledge;

    • Training- and development plans, structure of the sector legislative requirements, sector specific training programmes;
    • Professional engineering bodies and institutes, professional registration, continued professional development programmes;
    • Engineering best practices including:
    • Basic understanding of electromagnetic compatibility and ability to independently apply in appropriate test and measurement systems;
    • High-level knowledge of and insight into radio frequency principles including propagation, link budgets, building penetration losses, receiver performance, single frequency networks;   
    • Basic insight in test- and measurement procedures for radio frequency measurements;
    • Basic knowledge of and practical insight into frequency planning, international coordination and the workings of the International Communications Union
    • DVB project and family of DVB standards
    • Basic knowledge and insight into how the standards are developed and the workings of the DVB project office;
    • Basic knowledge of DVB-SI and ability to analyse, identify and report deviations from the norm;
    • Basic knowledge of DVB quality measurements (ETSI TS 101 290);
    • Satellite systems and broadcast distribution including:
    • DVB-S and DVB-S2;

    Terrestrial systems and network integration including:

    • ISDB-T, CMMB, DVB-T, DVB-T2 and DVB-H;
    • MPEG-2 and MPEG-4;
    • Active broadcast equipment, both for receive and transmit purposes;
    • Passive broadcast equipment as deployed throughout the terrestrial value chain.
    • Basic insight into Head-end configuration and conditional access systems including:
    • Encoding, multiplexing and conditional access.
    • Regionalisation, SI augmentation and physical layer pipes in DVB-T2
    • Monitoring and troubleshooting broadcast network health;
    • Basic computer literacy;
    • Introduction to multi-discipline engineering best practice;
    • Insight into the pay TV industry and competition across multiple platforms;
    • Analogue and digital TV systems and spectrum management;
    • Commissioning procedure implementation and optimization;
    • Basic knowledge of National- and international standardisation processes and recognised standards institutes; 
    • SABS
    • ETSI
    • ISO
    • Developing written/verbal communication-, problem-solving-, analytical, and organizational skills.
    • Developing ability to communicate with customers (internal and external) in a professional manner

    Behavioural Competencies

    • Accountability
    • Teamwork
    • Delegation
    • Interpersonal Support
    • Perseverance
    • Motivating
    • Prioritisation
    • Analytical Thinking

    Technical Competencies

    • Project Management
    • Research
    • System Design
    • System Testing
    • Stakeholder Management

    go to method of application »

    Tester (UAT)

    Purpose of the Position:

    The UAT team supports the release and change process by validating all developed solutions for a release against the business requirements.  They need to ensure that there is stability in the VOD Automation platform with each release delivered. 

     

    Key Performance Objectives

    Tasks

    Operational Deliverables

    • Run Regression Test Pack in delivered release, to ensure stability and that no functionality is lost in the VOD Automation System.
    • Testers are responsible, along with the development team, for developing, updating, and expanding our automated test suites.
    • Complete functional testing for each release to ensure developed solution matches the set requirements, based on technical documentation and business requirements received.
    • Functional testing often requires interaction with other departments (Connected Video, E2E etc.) to ensure delivery is correct in the VOD Automation system.
    • Progress reports of functional testing needs to be distributed/presented for sign-off before the tested functionality is promoted to the production environment
    • Interaction with Business Analysts, Developers and VOD Architects is required to communicate any failures or deviations in the delivered solution
    • Assist with ad-hoc investigations and testing on new emergency requirements and system fixes to assess impact on the VOD Automation environment
    • Provide an excellent one-stop service and be part of an elite team

    Interface with all VOD processing environments throughout MultiChoice and Connected Video departments

    • Leading edge technology
    • Dynamic ever changing environment
    • Complex products and standards
    • Competitive environment
    • Catering to consumer expectations
    • Innovation
    • Integration between various external parties
    • Interface to technology partners
    • Deadline driven

    Quality Improvement

    • Ensure quality and continuity of broadcast service by gaining and maintaining a high level of familiarity with the broadcast systems and troubleshooting, navigating, and servicing the system as required.

    Qualifications

    • Relevant tertiary degree/diploma.
    • Minimum 3-5 years in End to End testing experience
    • Recognized software testing qualifications such as ITSQB, SASTQB etc

    Experience

    • Minimum 3-5 years in End to End testing experience
       

    Technical Competencies

    • The VOD UAT testers take responsibility for the testing performed and need to ensure that all aspects of the VOD Automation systems are sufficiently tested prior to a rollout to production.
    • Some system areas that the UAT team need to understand and master are:
    • Synergy Scheduling System
    • Assets Transcoding processes
    • Asset encryption processes
    • Assets delivery processes
    • VOD CMS Systems (Cybertron and Media Manager 8)
    • Automated UAT test services and continuous improvement thereof.
    • End-to-end VOD processing knowledge - Solid understanding of the end-to-end value chain for the VOD Automation process and the delivery platforms to be supported.
    • Delivery platforms include:
    • Set-Top-Box VOD platforms
    • OTT VOD platforms
    • Work in partnership with the Business Analysts, Project Managers, Test Analysts and other IT and Business personnel to maximize project delivery success.
    • Communication Skills – Communicate testing results to the relevant audiences and be able to proactively raise questions and seek resolution of outstanding clarifications required for testing.
    • Process analysis experience
    • Hold and facilitate test plan/case reviews with Testing, Business Analysts and VOD architecture teams.
    • Identify any potential quality issues per defined process and escalate immediately to stakeholder if not resolved within timeous manner.
    • Experience developing Business Cases and justifying the value add of a feature/function or solution to a problem.
    • Create, document and maintain test scripts, test plans, test cases and test procedures around new and existing business requirements and technical specifications in an orderly and easily accessible manner.
    • Provide Management with metrics, analysis, and other relevant reports regarding the quality of testing.
       

    Behavioral Competencies

    • Strong self-motivation and a demonstrated self-starter
    • Strong written and verbal communication skills with the ability to proactively communicate to a diverse range of individuals with a variety of different personality types.
    • Desire to work on cutting edge technologies in the broadcasting/media space
    • Willingness to develop self continuously
    • Positive attitude with the mindset of continuously improving
    • Professional maturity & integrity
    • Quantitative skills and an analytical mind.
    • Quick learner who is comfortable with constant change.
    • Open to receiving and giving honest objective critiques
    • Excellent elicitation and listening skills.
    • Ability to successfully engage in multiple initiatives simultaneously.

    go to method of application »

    Content Processing Operations Specialist

    Purpose of the Position:

    • To apply full quality assurance and identify content scheduling for video, audio and metadata before publishing to the platform
    • To ensure that all media is quality checked and adheres to the Showmax/VOD broadcast standard
    • To effectively manage quick turn-around of all local and international content received and make sure that this content reaches the platform on-time

    Key Performance Objectives

    Tasks

    Operational Delivery

    • Identify and fix missing content and elements for Video on Demand services for Multichoice Group
    • Watch the file movement and make sure there are no errors on files that are being processed
    • If errors appear, fix the file or engage with Operations Specialists/Engineering to have the errors sorted out and escalated within very strict deadlines to reduce downtime
    • Develop and maintain a quality checklist process and tracking document
    • Ensure that all errors are reported properly, followed up on regularly and that all issues are addressed
    • Help VOD, Showmax Content Acquisition, Curators, Traffic and PGA/FPB department to improve their processes and workflow by reporting errors identified
    • Meet on time delivery for all content delivered on VOD and Showmax
    • Asses operational risks and ensure turn around on all content received regardless of the TX date

    Processing Assurance

    • Effectively monitor content inconsistencies
    • Ensure application of full content processing and adherence to broadcast standards
    • Perform all checks and maintain technical quality of all content for errors before processing
    • Report any media delays immediately to Content Planning, Scheduling, Traffic, Acquisition and Curators
       

    Milestone tracking

    • Assist in any other milestone tracking upon request and on an ad-hoc basis
    • Make sure that milestones are available on Synergy, Viz, Aspera, CMS and ensure TX Ready files are available
    • Perform milestone tracking updates on each and every asset for
    • QC Approved/QC failed
    • Publish approve/Publish failed
    • Actively participate in process improvement initiatives
    • Update all statuses and milestones timeously

    Daily handover reporting

    • Ensure that the end of shift report covers all issues
    • Ensure that accurate and detailed non-TX reports are escalated to the correct stakeholders, with screenshots and relevant details                                                                              
    • Write detailed non-TX reports immediately, on failing incidents and escalate to engineering when required                                                                                                       
    • Daily output sheets to be updated on SharePoint or relevant documentation platform
    • Ensure all statuses of content is updated and aligned for all stakeholders   

    Minimum formal qualifications:

    • Degree in Broadcasting /Media Studies/Video Editing/Marketing/Electronics or equivalent

    Experience

    • A minimum of 5 - 6years’ experience in broadcasting
    • A solid understanding of different digital video and audio formats
    • Knowledge of the broadcast value chain (Linear and OTT platforms)
    • Ability to develop and maintain clear and understandable reports
    • An understanding of MultiChoice systems such as Synergy, Elemental, VizConnect, SharePoint, IXS, Cybertron, DS, CDN, NVP, E-Sched, Sober, Media Manager, Aspera, VizOne, CMS , Phabricator, Slacks, Amplitude and Vantage would be advantageous

    Technical Competencies

    • Ability to work under pressure and changing deadlines
    • High level of English comprehension and grammar
    • High level of technical writing skills
    • Understanding of storytelling through the medium of content
    • Passion for TV content
    • Tech Savvy
    • Very comfortable with various computer software products
    • Understand broadcast value Chain
    • Professional interaction with Clients and Customers
    • Priority setting, sourcing and aggregation of content
    • Adhering to Incident management processes
    • Clear reporting
    • Workload/Workflow Management

    Behavioural Competencies

    • Problem Solving
    • Calm, relaxed, focused demeanour
    • Results Oriented
    • Good Attention to Detail
    • Time Management
    • Planning & Organising
    • Resilience
    • Ability to generate ideas
    • Must be dedicated and professional
    • Must be self-motivated and have creative spirit 
    • Customer Focus
    • Relationship Building
    • Conflict Resolution
    • Decision Making
    • Critical Appraisal
    • Holistic Thinking
    • Persuading & Influence
    • Coaching

    Method of Application

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