Senior Clerk: Quality Assurance at AVBOB South Africa

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Coach and train Telemarketers on the basic rules for Direct Marketers before they commence work on the sales processes and approved sales script.
• Identify areas of improvement or concern and make recommendations
• Identify areas of repeated misconduct and non-compliance and offer remedial actions.
• To keep detailed daily statistics on the outcome of the survey calls made and present to management / relevant stakeholders.
• Assist in retaining our business and handling of customer queries should the need arise.
• Track defects, test results or other regularly reported quality control data
• Conduct systems testing within direct marketing within the time frame provided
• To compile monthly quality assurance report from daily statistics and to e-mail to the team leader within time frames given.

Qualification and Experience: 

• Grade 12 / Matric
• Tertiary qualification will be advantageous
• 4 Years' experience in Call Centre, Sales and Quality environment
• Knowledge in Long term insurance
• Fit and proper proper accreditation as per FAIS requirements