City of Tshwane is classified as a Category A Grade 6 urban municipality by the Municipal Demarcation Board in terms of section 4 of the Local Government Municipal Structures Act, 1998 (Act 117 of 1998). The Municipality was established on 5 December 2000 through the integration of various municipalities and councils that had previously served the greater Pr...
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To supervise customer care consultants and agents in contact centres or walk-in centres citywide and render a customer service to the public
Application Requirements:
Grade 12
An appropriate career-related qualification will be an added advantage
At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment
Supervisory experience will be an added advantage
Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
Computer literacy (knowledge of SAP CIC, SAP CRM and Sinch or any telephony system will be an added advantage)
Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements
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