Senior DTS Technician at iMasFinance

About this position

• iMasFinance, a financial services Cooperative, is looking for a Senior DTS Technician. This position reports to the IT Service Desk Manager and is responsible for second-line user support, vendor and third-party incident management, preventative maintenance, and IT project rollouts.

Responsibilities include, but are not limited to, the following
Second-Line User Support:

• Troubleshoot and resolve IT incidents within SLA.
• Escalate issues to third-level support when necessary.
• Provide management feedback and reporting.
• Vendor and Third-Party Incident Management:
• Manage incidents assigned to external vendors.
• Escalate critical incidents and ensure timely resolution.

Site Visits and Maintenance:

• Conduct hardware repairs and troubleshooting.
• Perform routine maintenance to ensure IT infrastructure reliability.

Preventative Maintenance:

• Ensure IT equipment is operational in line with disaster recovery plans.

Project Implementation:

• Support new site rollouts and hardware/software upgrades.
• Set up and maintain workstation images.

Management Reporting:

• Provide timely and accurate reports on IT incidents and resolutions.

Special Functions:

• Provide advanced technical support for complex incidents.
• Offer executive IT support for senior leadership.
• Assist with physical access management and asset tracking.
• Conduct end-user IT training to improve digital literacy.

Qualifications & Experience
Essential:

• A+ Certification & MCP Qualification
• 1-2 years of experience as a DTS Technician
• Valid Driver’s License

Preferred:

• ITIL knowledge, N+ or MCSE certification

Skills & Competencies

• Strong knowledge of IT infrastructure (LAN, WAN, Servers, Desktops, Security)
• Advanced troubleshooting and problem-solving skills
• Project management capabilities
• Excellent customer service and communication skills
• Ability to work independently and in a team

Deadline:13th February,2026