Senior Examination Officer.4.05 at University of the Witwatersrand

    Key responsibilities:

EXAMINATION POLICIES AND PROCEDURES

• To implement examination policies and processes
• Identify any potential breakdowns in the customer relationship and of experience and identify methods of overcoming these breakdowns and dealing with customer queries more effectively and efficiently
• Ensure consultants are comprehensive and meet customer needs
• Resolve complex examination inquiries with a target turnaround time of 24hrs
• Provide a one-stop service to academics and students

 EXAMINATION ADMINISTRATION

• Manage all outstanding examination marks and results
• Work with the wider Wits community where required and as agreed with Academic Support Office Manager
• Ensure that all marks are delivered at Postgraduate Committee meetings for decision-making
• Proactively manage high-level, complex exams and marks issues and resolve issues quickly and efficiently

 STUDENT MARKS

• Proactively dealing with student queries concerning examinations and marks
• Provide advice and guidance on examination rules and regulations verbally and in writing
• Demonstrate a clear understanding of the WBS marks process and be able to transfer skills
• Demonstrate a clear in-depth understanding of the different programmes offered by WBS
• Identify areas of improvement in the management of examination and marks
• Create and maintain a database of marks and results for reporting and audit purposes. 

COMPLIANCE MANAGEMENT

• Preparing for Post Graduate Committee  meetings to review marks
• Ensure that accurate and appropriate records are maintained in the Examination Office
• Manage all logistics related to examinations
• Ensure alignment between School and Faculty guidelines
• Quality assurance on the publication of marks
• Proactively follow up on outstanding marks
• Keep accurate records of all marks
• Ensure that quarterly statistics and marks are safeguarded 

GENERAL

• Living the School’s shared values
• Excellence
• Integrity
• Keeping abreast of the latest quality trends
• Management of new projects as and when needed
• Ensure sustainability practices in the department, reduce energy consumption, and waste reduction, and strive for paperless 
• Ensure that Kopano is continuously updated with departmental information

Minimum academic requirements and experience:

•  Bachelor’s degree in administration
•  5 years and two years as a supervisor in academia

Knowledge, Skills and Attitude:

• Guiding and utilizing
• Motivating others
• Work Quality Orientation
• Planning and objective setting
• Customer/Client focus
• Communication
• Teamwork
• Judgement
• Stress Tolerance
• Results orientation  

Job requirements:

 Knowledge, Understanding and Training of:

• Universities Examinations Policies and Procedures
• Higher Education Act
• POPIA