Senior Manager - Business Transformation Delivery at Ernst & Young Global Limited (EY)

The Role Description

• As a senior manager in our Business Transformation team, you will work across our Consulting teams to identify, sell, design and lead end-to-end, complex and cross-functional transformation engagements in various sectors.
• Your primary focus will be to work with our leading clients and their executive teams to design, define and commercialise new businesses, services, experiences and establish large scale agile transformation programs that drive growth and deliver long term value. You will lead business development, driving discussions with clients and delivering market leading ideas and proposals to clients.
• You will design the approach to delivering the engagement, assembling teams to deliver each work stream. You will also manage the relationships with clients and guide the overall delivery of value to clients.
• You will manage multiple high performing teams and lead the development of careers of colleagues. You will work closely with the team of partners that lead the Business Transformation competency as well as the Western Cape Consulting leadership.

Your Key Responsibilities

• Building on the strategy of the client organisation, define the transformation vision, journey and delivery model for implementing transformation products, services, experiences and solutions.
• Design, reinvent and innovate business models that will create long term value and disrupt markets.
• Design, establish and operate innovation programs, including agile or lean approaches to developing new innovations in products, service, experiences or business models.
• Facilitate design thinking workshops and sprints to define transformation solutions and potential roadmaps for implementation.
• Crystallise and document the thinking of the wider EY and client teams so that ideas and approaches can be crisply and clearly communicated.
• Lead and manage large scale cross-functional projects and strategic transformations. Define and implement teams that orchestrate the delivery of transformation initiatives at clients.
• Orchestrate, coordinate and project manage the transformation acceleration process.
• Enable the implementation of concepts, solutions and systems that have been defined through research, strategy, ideation and innovation.
• Analyse data and provide recommendations to client executives on strategic initiatives and transformations.
• Drive business development, build and grow the pipeline. Drive the pursuit process to develop the proposal, approach, planning and commercials whilst ensuring adherence to the quality and risk management processes to protect the reputation of our firm.
• Build client relationships and establish the team as a trusted advisor in the market place.
• Convene diverse teams so their time is used productively and creates high value outputs.
• Collaborate across EY teams and solutions to increase value for our clients, contributing to building a better working world.
• Coach and develop our junior team members and assist them in crafting a career journey to assist others in achieving their purpose and objectives.

Skills and attributes for success

• A passion for people — our people are our greatest asset. We need you to be able to lead project teams to bring out the best in our people and help them to develop and grow.
• Ability to build exceptional client relationships — our clients are at the centre of what we do. Through the delivery of engagements, you will be responsible for managing key client relationships to make sure that we deliver quality and value.
• Ability to think strategically and to solve complex problems. You will demonstrate strong critical thinking skills focused on developing solutions, creating logical arguments or analysis, assimilating largest amounts to complex information, identifying or anticipating issues or challenges.
• Ability to communicate, making complex systems and situations simple to understand. You’ll communicate visually, verbally and in written reports.
• Ability to manage projects –we help our client solve their complex business challenges and then deliver the solution to have a positive impact.
• Ability to learn new ideas and capabilities rapidly through self–driven learning and research. You’ll need to be able to assimilate new ideas and information rapidly, making sense of the world around you and at clients.
• Leadership capabilities that accept responsibility, build high performing teams, scale through appropriate delegation and teamwork, share clear direction, gain support and commitment from others, provide feedback openly and learn from feedback from others whilst admitting mistakes in order to learn.
• Intellectual curiosity and passionate about solving complex problems. We are looking for people who are purpose driven and ask better questions to seek better answers
• An entrepreneurial and growth-oriented mindset.
• Enthusiasm and ability to collaborate well in teams. We are looking for inclusive people who value differences and have a real desire to both learn and coach others

Technical Requirements

• More than 10 years’ experience in strategy, innovation and/or transformation consulting.
• Bachelor Degree in Engineering, Commerce or Sciences from a reputable tertiary institution
• Post graduate degree – either a Masters’ or Doctoral degree is preferred
• Additional certifications to support the skillsets required
• Experience in one or more of these sectors: Retail, Government & Public Sector and Financial Services